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What is SmartIQ?

In the current digital-centric environment, traditional static fillable PDFs and web forms appear to be relics of the past. It has become crucial to transition from conventional forms-based methodologies to more engaging, conversational user experiences. By implementing seamless, mobile-optimized, and guided interactions, companies can not only draw in new clientele but also foster customer loyalty, all while streamlining internal operations, minimizing risks, and decreasing reliance on support services. This approach results in a broader base of customers eager to participate, along with reduced friction throughout various stages—from account creation and onboarding to continuous service. Neglecting to rethink the strategy around forms during each phase of the customer journey means overlooking substantial opportunities for enhancement. This eBook explores the limitations imposed by traditional static forms on customer engagement and highlights how forward-thinking businesses are transforming the ways they collect and validate customer information during interactions. Additionally, it prompts you to reimagine your customers' journeys in light of the ongoing digital transformation, ensuring that your organization remains both competitive and relevant in this rapidly evolving landscape. By adopting these innovative strategies, you can position your business to thrive in an increasingly connected world.

What is Quadient Inspire iForms?

Quadient Inspire iForms is a next-generation intelligent forms platform that blends automation, artificial intelligence, and customer experience design to transform how enterprises interact with customers. Developed as part of Quadient’s Inspire Customer Communications Management (CCM) ecosystem, iForms allows organizations to replace manual, paper-based, or static digital forms with dynamic, adaptive experiences that drive engagement and efficiency. Users can create fully responsive, brand-aligned forms using low-code tools that require no technical background, accelerating deployment and aligning business and IT teams. The platform’s automation capabilities—such as data pre-population, intelligent validation, and automatic routing—reduce human error, streamline operations, and boost compliance with industry standards. iForms seamlessly integrates with backend systems, enabling end-to-end data flow and communication personalization across every customer journey. Customers benefit from multi-device continuity, allowing them to start a form on one device and complete it on another, with real-time data syncing. Built-in support for digital signatures, multilingual content, and regulatory compliance ensures secure and accessible experiences for diverse user bases. Leveraging AI, machine learning, and natural language processing, iForms enhances data understanding and automates decision-making to improve accuracy and turnaround times. Recognized by analysts including Forrester and Aspire, and adopted by major banks, healthcare organizations, and government entities, it has proven its ability to streamline high-volume, compliance-driven processes. In a world where customer experience and efficiency define competitiveness, Quadient Inspire iForms empowers enterprises to deliver smarter, faster, and more connected digital interactions.

Media

Media

Integrations Supported

Salesforce
Docusign
Microsoft SharePoint
SAP Business One
Sitecore

Integrations Supported

Salesforce

API Availability

API Availability

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad
Windows

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Not specified

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Not specified

Company Facts

Organization Name

Smart Communications

Company Location

United Kingdom

Company Website

www.smartcommunications.com/products/smartiq/

Company Facts

Organization Name

Quadient

Company Location

France

Company Website

www.quadient.com/en/customer-communications/inspire-iforms

Categories and Features

Business Process Management

Process Mapping
Process Modeling & Design

Document Management

Access Controls
Collaboration Tools
Compliance Tracking
Document Archiving
Document Assembly
Document Delivery
Document Indexing
Document Retention
Electronic Signature
File Recovery
File Type Conversion
Forms Management
Offline Access
Optical Character Recognition
Version Control

Forms Automation

Approval Process Control
Archiving & Retention
Collaboration
Document Indexing
Drag & Drop
Full Text Search
Remote Document Access
Rules-Based Workflow
Text Editing
Version Control

Online Form Builders

Not specified

Categories and Features

Forms Automation

Drag & Drop

Online Form Builders

Not specified

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