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SmartSIP® is a specialized software solution intended for on-premise applications, providing DTMF suppression and masking capabilities that enable contact centers to securely gather sensitive cardholder information during live interactions. It allows customers to enter their private data using their touch-tone phones while still being in contact with a representative. By employing DTMF suppression and masking, the tones created by the customer are replaced with flat tones that cannot be reverted, ensuring confidentiality. The interface used by agents presents a masked version of the customer's input, effectively eliminating the need to verbally disclose sensitive information. As a result, complete call recordings and detailed screen captures can be preserved without compromising security. SmartSIP operates as a SIP proxy between the Session Border Controller (SBC or Media Gateway) and the voice platform, managing DTMF data while maintaining the integrity of the audio connection. This cutting-edge tool is particularly designed for VoIP communication within contact centers, making it vital for safeguarding data security throughout customer exchanges. Additionally, implementing SmartSIP can greatly improve adherence to various regulatory requirements concerning data protection, further reinforcing the importance of its use in the industry. Its ability to facilitate secure transactions while enhancing compliance makes SmartSIP an invaluable component for modern contact centers.
What is Meeami AI SWB Noise Suppression?
Meeami has introduced a cutting-edge AI-based super wide band noise suppression technology that achieves outstanding performance while maintaining low power usage for a variety of edge devices such as laptops, smartphones, automotive systems, and wearables. This innovative solution is also designed for embedded systems, like DSP mixers found in conferencing environments. Users can conveniently utilize our noise-canceling virtual driver application, which is compatible with both Windows and Mac, to ensure a clear and focused communication experience during calls and virtual meetings. The technology functions seamlessly on application processors, including Intel, AMD, M1, and Snapdragon, as well as DSP chips, providing the low latency that is crucial for real-time interactions. It proficiently eliminates over 50 distinct types of background noises—ranging from clock ticking to dog barking, door slamming, and even crying babies. With a rich background of over two decades in audio solutions, Meeami emerged as a spin-off from the media processing and real-time communications sector of Imagination Technologies, establishing itself as a pioneering entity in IP communications and voice IoT technology platforms that support voice, video, and messaging services. This dedication to pushing the envelope in innovation enables Meeami to stand out as a reliable ally in improving communication clarity across diverse platforms and devices, ultimately enhancing user experiences significantly. The ongoing commitment to refining their technology underscores Meeami's role as a leader in noise suppression solutions.
Integrations Supported
Avaya Experience Platform
Cisco CX Cloud
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
IntraNext Systems
Company Location
United States
Company Website
intranext.com/solutions/smartsip
Company Facts
Organization Name
Meeami
Company Location
United States
Company Website
meeamitech.com/ai-swb-noise-suppression/
Categories and Features
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration