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What is SmartTracker?

This innovative software provides extensive oversight and monitoring for purchase order lines, beginning with their creation and extending all the way to their delivery. It includes a collaborative platform designed for a range of participants, such as suppliers, expeditors, requesters, and project supervisors, aimed at improving the expediting of materials and sharing status updates. In addition, the system significantly enhances the purchase order line data that users can retrieve from the client's ERP system. We also offer features for creating barcodes and labels to further streamline operations. Moreover, this solution is designed for seamless integration with service support, aiming to optimize supply chain management effectively. By improving communication and refining processes, it plays a crucial role in developing a more efficient procurement strategy that can adapt to various operational needs. Ultimately, this software empowers organizations to make informed decisions throughout the procurement lifecycle.

What is Requestor?

Requestor acts as a comprehensive helpdesk solution, allowing you to efficiently manage customer support and internal team inquiries through multiple channels like email, phone, or chat. All communications are conveniently organized in a ticket format within a single platform, facilitating clear and effective interactions. Learning to navigate Requestor is quite simple, enabling you to become adept in just a couple of hours, even if you have little prior experience with such systems. Additionally, it seamlessly integrates with your current CRM or ERP systems, providing a unified interface for oversight of all operations. We emphasize flexibility in our services, giving you the option to choose between a cloud-based solution or an on-premises setup hosted on your own server, with full functionalities available regardless of your selection. This level of adaptability ensures that Requestor is tailored to meet your specific needs, ultimately boosting your operational efficiency, while also offering robust support resources to assist you along the way.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$40 per user per month
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows

Customer Service / Support

Not specified

Customer Service / Support

Web-Based Support

Training Options

Not specified

Training Options

Online Training
On-Site Training

Company Facts

Organization Name

ASCI

Company Website

www.ascillc.com/asci-smarttools

Company Facts

Organization Name

Requestor Technologies

Date Founded

2013

Company Location

Czech Republic

Company Website

www.requestor.com

Categories and Features

Procurement

Purchase Order Management

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Multi-Channel Communication
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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