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What is SmarterTrack?
A help desk serves as a crucial element in a company's capacity to effectively address customer needs and deliver prompt support via various communication methods. These methods encompass live chat, call logging, phone system integration, knowledge base articles, news updates, and a ticketing system, allowing customers to connect seamlessly with the business. By merging these diverse channels into a single interface, the help desk eliminates the chaos of managing multiple systems. This centralized communication not only facilitates efficient reporting but also guarantees that customers receive optimal service in a timely manner. Additionally, the ticketing system transforms customer emails into manageable tickets, directing them to agents who are equipped to swiftly resolve issues or respond to inquiries. Ultimately, this streamlined approach enhances customer satisfaction by ensuring a cohesive and efficient support experience.
What is SherpaDesk?
SherpaDesk is a comprehensive helpdesk solution that offers user-friendly features. It provides professional services equipped with essential tools for effective management. With this program, you can efficiently operate your business while still finding time to pursue your passions. As a result, your customers will benefit from exceptional support that enhances their experience. This combination of efficiency and quality ensures that both you and your clients are satisfied.
Integrations Supported
FreshBooks
Help Desk Migration
Microsoft 365
NinjaOne
Plesk
QuickBooks Online
QuickBooks Online Advanced
WHMCS
Integrations Supported
FreshBooks
Help Desk Migration
Microsoft 365
NinjaOne
Plesk
QuickBooks Online
QuickBooks Online Advanced
WHMCS
API Availability
Has API
API Availability
Has API
Pricing Information
$199 one-time payment
Free Trial Offered?
Free Version
Pricing Information
$39.00/month/user
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
SmarterTools Inc.
Date Founded
2003
Company Location
United States
Company Website
www.smartertools.com/smartertrack/help-desk-software-overview
Company Facts
Organization Name
SherpaDesk
Date Founded
2012
Company Location
United States
Company Website
sherpadesk.com
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Professional Services Automation
Billing & Invoicing
CRM
Client Portal
Collaboration Tools
Document Management
Portfolio Management
Project Management
Proposal Generation
Quote Management
Resource Management
Time & Expense Tracking