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What is Smartnumbers?

Smartnumbers ensures that your voice network is secure, reliable, and compliant, whether you aim to prevent fraud in contact centers, verify callers, or safely migrate to SIP. By enabling organizations to reduce business interruptions, Smartnumbers significantly improves caller authentication and fraud detection within contact centers. The service features pre-answer caller authentication, enhancing the customer experience by recognizing and redirecting suspicious calls before they are connected. Additionally, it reduces the need for identity verification questions, which leads to shorter call times and savings in both time and costs while improving caller verification processes. Trust in Smartnumbers is evident, with over 350 organizations, including financial institutions, the Ministry of Defence, and emergency services, relying on its robust services to meet their stringent security and reliability requirements. We partner with leading communications providers and technical vendors, making it easy for you to obtain Smartnumbers through your chosen supplier, ensuring smooth integration with your current systems. With these holistic solutions in place, you can concentrate on your primary business activities while having confidence in your security measures, allowing for uninterrupted operations. This commitment to excellence not only enhances operational efficiency but also fosters trust among your customers.

What is CIA?

Uncover the identities of unknown callers by accessing their contact details and examining previous interactions. The Explore function offers a variety of shortcuts for efficiently managing your contacts, such as making a phone call, sending a text message, drafting an email, locating someone on a map, setting reminders for future conversations, saving numbers to your contacts, or even blocking unwanted calls completely. To mitigate nuisance calls, CIA's Call Blocker allows you to automatically terminate unwanted calls before they reach your device or send them directly to voicemail while silencing the ringer. You can block all hidden or international numbers, as well as specific country codes, giving you comprehensive control over who is able to reach you. Furthermore, CIA provides alerts for over 1 million identified spam numbers worldwide, helping you stay vigilant against potential scams and interruptions. This extensive range of tools not only simplifies your communication management but also enhances your peace of mind, allowing you to interact with confidence in your daily life.

Media

Media

Integrations Supported

Amazon Web Services (AWS)
Cisco CX Cloud
Diamond IP
Genesys Cloud CX
Verizon Cloud

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Free
Free Version

Supported Platforms

SaaS

Supported Platforms

Android
iPhone
iPad

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Not specified

Company Facts

Organization Name

Smartnumbers

Date Founded

1995

Company Location

United Kingdom

Company Website

smartnumbers.com

Company Facts

Organization Name

CIA

Company Website

cia-app.com

Categories and Features

Caller ID

Not specified

Categories and Features

Caller ID

Not specified

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