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What is Smartnumbers?

Smartnumbers ensures that your voice network is secure, reliable, and compliant, whether you aim to prevent fraud in contact centers, verify callers, or safely migrate to SIP. By enabling organizations to reduce business interruptions, Smartnumbers significantly improves caller authentication and fraud detection within contact centers. The service features pre-answer caller authentication, enhancing the customer experience by recognizing and redirecting suspicious calls before they are connected. Additionally, it reduces the need for identity verification questions, which leads to shorter call times and savings in both time and costs while improving caller verification processes. Trust in Smartnumbers is evident, with over 350 organizations, including financial institutions, the Ministry of Defence, and emergency services, relying on its robust services to meet their stringent security and reliability requirements. We partner with leading communications providers and technical vendors, making it easy for you to obtain Smartnumbers through your chosen supplier, ensuring smooth integration with your current systems. With these holistic solutions in place, you can concentrate on your primary business activities while having confidence in your security measures, allowing for uninterrupted operations. This commitment to excellence not only enhances operational efficiency but also fosters trust among your customers.

What is Illuma?

We provide efficient voice authentication and fraud prevention solutions specifically designed for contact centers serving credit unions and community banks, significantly improving performance in three essential areas. Our flagship product, Illuma, employs state-of-the-art signal processing, artificial intelligence, and machine learning capabilities. The voice authentication system functions unobtrusively in the background, swiftly and effectively verifying the identities of callers as they interact with contact center staff. By utilizing our advanced voice biometrics technology, we enable community financial institutions to combat fraud attempts and prevent unauthorized access to accounts with a technique that is challenging to mimic or deceive. Tailored expressly for community financial institutions, our solution is not only affordable and efficient but also secure, straightforward to implement, and user-friendly. Additionally, this pioneering system allows agents to reduce the time spent on the more tedious aspects of calls, enabling them to focus on assisting customers with their inquiries, issues, and transactions more swiftly. In the end, our solution significantly boosts both customer satisfaction and operational productivity for financial institutions, creating a win-win situation for all parties involved.

Media

Media

Integrations Supported

Amazon Web Services (AWS)
Cisco CX Cloud
Diamond IP
Genesys Cloud CX
Verizon Cloud

Integrations Supported

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Smartnumbers

Date Founded

1995

Company Location

United Kingdom

Company Website

smartnumbers.com

Company Facts

Organization Name

Illuma

Date Founded

2016

Company Location

United States

Company Website

illuma.cx/

Categories and Features

Caller ID

Not specified

Categories and Features

Fraud Detection

Not specified

Voice Biometrics

Not specified

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