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QEvalManual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.
What is Smartping?
Choose a reliable SMS service provider that collaborates with direct telecom operators in India to deliver instant OTP verification messages. By integrating multiple SMS APIs, you can guarantee that your alerts and OTPs are promptly received by your customers. This strategy not only aids in lead generation and brand promotion but also enables the collection of feedback through short code SMS services. You can dispatch a variety of messages, including transactional, promotional, explicit, and implicit SMS, using recognizable 5-digit numbers like 56161. Furthermore, the P2A SMS service, supported by a national telecom provider, offers extensive API integration possibilities with client systems and middleware for efficient request sharing. Custom options for GSM, landline, or short code numbers can be created upon request to suit your needs. Effectively target your audience with geo-analytical SMS services, which assist in converting potential clients into leads by sending messages to specific locations. By applying operator-based filters, your communication can be significantly enhanced, resulting in more efficient and impactful interactions. This comprehensive approach not only seeks to maximize engagement but also aims to build long-lasting relationships with your clientele by ensuring that your messaging strategy is both effective and adaptable.
What is Datagen?
Datagen is a top-tier provider of Bulk SMS services, maintaining a stronghold in the market for many years. The firm partners with skilled technology professionals who are adept at boosting business marketing initiatives. Recognized as the foremost SMS service provider in India, Datagen continues to lead the industry with innovative solutions. No matter the size of your business, their extensive text management system is designed to meet all your marketing needs with great efficiency. With SMS communications, you can easily keep your customers updated on the latest news and promotional offers, ensuring they remain engaged. Using promotional SMS is a powerful way to enhance your brand's presence in a competitive market. You can kickstart your business campaign management seamlessly through their intuitive online platform. Their dedication to providing a tailored experience ensures that you can effectively meet your marketing objectives while enjoying exceptional service. Furthermore, Datagen's ongoing commitment to innovation keeps them at the forefront of the SMS communication landscape.
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$21.30 per 5,000 messages
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Smartping
Date Founded
2015
Company Location
India
Company Website
www.smartping.in/
Company Facts
Organization Name
Datagen Internet Services
Company Location
India
Company Website
datagenit.com/send-bulk-sms.php
Categories and Features
WhatsApp Marketing
API
Alerts
Autoresponder
Bulk Messaging
Campaign Management
Contact Management
Multi-Language Support
Reporting / Analytics
Categories and Features
SMS Marketing
2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win
WhatsApp Marketing
API
Alerts
Autoresponder
Bulk Messaging
Campaign Management
Contact Management
Multi-Language Support
Reporting / Analytics