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What is Smartplan?

Are you feeling swamped by the complexities of organizing shifts in Excel but reluctant to invest in an expensive and complicated system? Smartplan provides an all-in-one solution at a budget-friendly price, offering intuitive shift scheduling, streamlined communication, easy shift swapping, a time clock, salary tracking, and free mobile applications, among various other features. With our user-friendly and flexible tool, you can effortlessly create, share, and adjust employee schedules while staying informed about any modifications. Your team members can conveniently view their shifts on their mobile devices, and you can easily manage shift swaps with our apps compatible with both Android and iPhone. You’ll benefit from a comprehensive view of your staff's scheduled versus actual work hours, starting with essential planning that addresses staffing needs. Smartplan makes the entire process straightforward by providing you with the tools required for efficient shift management through a user-friendly platform. Moreover, our innovative template system enables you to establish schedules with recurring patterns, drastically cutting down the time required for planning. This allows you to dedicate more attention to your team rather than getting bogged down in administrative duties. By simplifying shift management, Smartplan empowers you to enhance productivity and foster a more engaged workforce.

What is CommunityWFM?

CommunityWFM is an innovative workforce management solution that fully involves every participant in the scheduling process. With a focus on promoting collaboration among remote workforce management analysts, supervisors, and agents, this platform significantly improves forecasting and scheduling functions. As a cloud-based management tool, it allows WFM professionals to optimize their workflows and boost productivity levels. By employing a unique blend of intraday management and automated planning techniques, organizations can notably cut down on both time expenditures and costs. In the current landscape, mobile workforce management is essential, positioning Community Everywhere as a key component for successful scheduling. This mobile application facilitates uninterrupted communication regarding schedules and shifts for agents, supervisors, and WFM professionals, ensuring everyone stays connected. Agents can easily check their current and past schedules in real-time through the app, which helps them stay updated and prevents any missed shifts, thereby improving efficiency and accountability in the scheduling process. Ultimately, the integration of these tools fosters a more synchronized approach to workforce management, benefiting the entire organization.

Media

Media

Integrations Supported

Microsoft Excel

Integrations Supported

8x8
Amazon Connect
Asterisk
Avaya Aura
Avaya Experience Platform
CoreInteract by Altigen
Enghouse Interactive Contact Center
Five9
Genesys Cloud CX
MessageMedia
MiContact Center Business
Newbridge
NiCE CXone Mpower
Sharpen
Smartz Solutions
Twilio
Webex Contact Center

API Availability

Has API

API Availability

Pricing Information

$27.64 per month
Up to 15 employees
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub

Company Facts

Organization Name

Smartplan

Company Location

Denmark

Company Website

smartplan.dk/

Company Facts

Organization Name

CommunityWFM

Date Founded

2005

Company Location

United States

Company Website

www.communitywfm.com

Categories and Features

Absence Management

Analytics/Reporting
Calendar Management
Employee Database
Employee Scheduling
Notifications/Alerts

Attendance Tracking

Calendar Management
Employee Scheduling
Reporting/Analytics
Self Service Portal
Vacation / Leave Tracking

Employee Scheduling

Automated Scheduling
Calendar Management
Employee Database
Messaging
Mobile Access
Reporting/Analytics
Resource Management
Schedule Distribution
Shift Swapping
Vacation / Leave Tracking

Internal Communications

Chat/Messaging

Leave Management

Calendar Management
Employee Scheduling
Leave & Absence Reporting
Self Service Portal

Scheduling

Alerts/Notifications
Automated Scheduling
Calendar Management
Employee Scheduling
Multi-Location

Time Clock

Messaging
Mobile Access
Reporting/Analytics
Vacation / Leave Tracking

Time Tracking

Employee Database
Time per Project Reporting
Vacation / Leave Tracking

Workforce Management

Not specified

Categories and Features

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