Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Connecteam Reviews & Ratings
    10,756 Ratings
    Company Website
  • Hubstaff Reviews & Ratings
    3,996 Ratings
    Company Website
  • Breathe Reviews & Ratings
    655 Ratings
    Company Website
  • Resource Guru Reviews & Ratings
    1,043 Ratings
    Company Website
  • Time Management from ISGUS Reviews & Ratings
    27 Ratings
    Company Website
  • Paylocity Reviews & Ratings
    8,260 Ratings
    Company Website
  • DeskTime Reviews & Ratings
    954 Ratings
    Company Website
  • Visual Planning Reviews & Ratings
    120 Ratings
    Company Website
  • Shift Reviews & Ratings
    1,377 Ratings
    Company Website
  • Google Workspace Reviews & Ratings
    69,271 Ratings
    Company Website

What is Smartplan?

Are you feeling swamped by the complexities of organizing shifts in Excel but reluctant to invest in an expensive and complicated system? Smartplan provides an all-in-one solution at a budget-friendly price, offering intuitive shift scheduling, streamlined communication, easy shift swapping, a time clock, salary tracking, and free mobile applications, among various other features. With our user-friendly and flexible tool, you can effortlessly create, share, and adjust employee schedules while staying informed about any modifications. Your team members can conveniently view their shifts on their mobile devices, and you can easily manage shift swaps with our apps compatible with both Android and iPhone. You’ll benefit from a comprehensive view of your staff's scheduled versus actual work hours, starting with essential planning that addresses staffing needs. Smartplan makes the entire process straightforward by providing you with the tools required for efficient shift management through a user-friendly platform. Moreover, our innovative template system enables you to establish schedules with recurring patterns, drastically cutting down the time required for planning. This allows you to dedicate more attention to your team rather than getting bogged down in administrative duties. By simplifying shift management, Smartplan empowers you to enhance productivity and foster a more engaged workforce.

What is NiCE Employee Engagement Manager (EEM)?

NiCE Employee Engagement Manager is a workforce management automation solution focused on improving agent flexibility and engagement. It gives contact center employees mobile access to manage schedules, shifts, and availability in real time. Self-service tools allow agents to trade shifts, request time off, and pick up extra hours with ease. EEM automates intraday schedule changes to keep staffing aligned with customer demand. AI-driven rules enable organizations to automate staffing actions while maintaining control and visibility. Real-time productivity alerts help prevent performance drops during shifts. The platform reduces manager workload by automating high-volume scheduling tasks. Employees benefit from greater autonomy and work-life balance. This flexibility helps reduce absenteeism and attrition across contact center teams. EEM supports customer-centric scheduling by aligning agent availability with service needs. As part of the NiCE CXone ecosystem, it integrates seamlessly with workforce planning and CX operations. The solution helps organizations build more engaged, productive, and resilient teams.

Media

Media

Integrations Supported

Microsoft Excel

Integrations Supported

AmplifAI
NiCE CXone Mpower
NiCE Workforce Management (WFM)

API Availability

Has API

API Availability

Pricing Information

$27.64 per month
Up to 15 employees
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Webinars
Online Training

Company Facts

Organization Name

Smartplan

Company Location

Denmark

Company Website

smartplan.dk/

Company Facts

Organization Name

NiCE

Date Founded

1986

Company Location

United States

Company Website

www.nice.com/products/workforce-management/nice-iex-wfm/automate

Categories and Features

Absence Management

Analytics/Reporting
Calendar Management
Employee Database
Employee Scheduling
Notifications/Alerts

Attendance Tracking

Calendar Management
Employee Scheduling
Reporting/Analytics
Self Service Portal
Vacation / Leave Tracking

Employee Scheduling

Automated Scheduling
Calendar Management
Employee Database
Messaging
Mobile Access
Reporting/Analytics
Resource Management
Schedule Distribution
Shift Swapping
Vacation / Leave Tracking

Internal Communications

Chat/Messaging

Leave Management

Calendar Management
Employee Scheduling
Leave & Absence Reporting
Self Service Portal

Scheduling

Alerts/Notifications
Automated Scheduling
Calendar Management
Employee Scheduling
Multi-Location

Time Clock

Messaging
Mobile Access
Reporting/Analytics
Vacation / Leave Tracking

Time Tracking

Employee Database
Time per Project Reporting
Vacation / Leave Tracking

Workforce Management

Not specified

Categories and Features

Popular Alternatives

Popular Alternatives