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What is SnapSupport?

Speed up the resolution of issues with instant visual aid for both your field personnel and clientele. Empower your field teams and equipment operators with cutting-edge tools such as visual issue reporting, smart suggestions, chat functionalities, augmented reality live video, thorough checklists, and an extensive knowledge database. At SnapSupport, we are committed to improving the daily operations of tech businesses. Experience the benefits our partners and clients have enjoyed by utilizing our services. Join the community of satisfied users who have transformed their field and customer support initiatives with SnapSupport. Enable your field engineers to tackle challenges on the first try, reducing unnecessary return visits. Offer immediate remote assistance when they need direction. Simplify and automate the reporting process for inspections to enhance productivity. Design customized checklists and make use of our mobile application or RealWear HMT-1 for quick inspections. Improve your equipment maintenance with adaptable checklists and instant visual help. Elevate customer satisfaction with a mobile app that promotes efficient self-support and live visual assistance, ensuring both teams and customers have essential resources readily available. The path to optimized support begins with us, paving the way for unprecedented operational success. Embrace the future of support and watch your efficiency soar.

What is Equipnivo?

For businesses moving equipment checks off paper and spreadsheets, Equipnivo brings an equipment register, recurring inspections, maintenance schedules and fault records together. It is designed for workshops, gyms, construction teams and other small organisations responsible for equipment. Version 1.0.2 installs on Windows or macOS, with Mac packages for Intel and Apple Silicon. Data stays on the main computer; optional access across a trusted local network allows staff to work in their device browsers. Personal PINs identify Admin and Staff users and attribute completed checks and reported faults. Inspection items support passed, problem found and unable-to-check outcomes, with explanations recorded in history. The trial covers 10 active equipment items and unlimited staff, checklists, schedules, faults and history. Equipnivo V1 is GBP £79 as a one-time purchase for one active installation, unlimited equipment and staff, and all 1.x updates. Paid activation requires internet once; routine use works offline. Installers and setup instructions are available on the official website.

Media

Media

No images available

Integrations Supported

Active Directory

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

£79 one-time
GBP £79 one-time for one active Equipnivo server installation. Includes unlimited equipment, unlimited staff and personal PIN users, and all Equipnivo 1.x updates. No subscription or per-user fees. Free trial supports up to 10 active equipment items with unlimited people, inspection checklists, maintenance schedules, faults and history. Staff browser devices on the trusted local network do not require extra licences.
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

Windows
Mac
On-Prem

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

SnapSupport

Date Founded

2017

Company Location

United States

Company Website

snapsupport.io

Company Facts

Organization Name

StackedThink

Company Location

United Kingdom

Company Website

equipnivo.stackedthink.com

Categories and Features

Equipment Maintenance

Dispatch Management
Maintenance Scheduling
Work Order Management

Field Service Management

Dispatch Management
Mobile Access
Scheduling
Work Order Management

Remote Support

Not specified

Categories and Features

Equipment Maintenance

Equipment Tracking
Maintenance Scheduling

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