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What is SnapSupport?

Speed up the resolution of issues with instant visual aid for both your field personnel and clientele. Empower your field teams and equipment operators with cutting-edge tools such as visual issue reporting, smart suggestions, chat functionalities, augmented reality live video, thorough checklists, and an extensive knowledge database. At SnapSupport, we are committed to improving the daily operations of tech businesses. Experience the benefits our partners and clients have enjoyed by utilizing our services. Join the community of satisfied users who have transformed their field and customer support initiatives with SnapSupport. Enable your field engineers to tackle challenges on the first try, reducing unnecessary return visits. Offer immediate remote assistance when they need direction. Simplify and automate the reporting process for inspections to enhance productivity. Design customized checklists and make use of our mobile application or RealWear HMT-1 for quick inspections. Improve your equipment maintenance with adaptable checklists and instant visual help. Elevate customer satisfaction with a mobile app that promotes efficient self-support and live visual assistance, ensuring both teams and customers have essential resources readily available. The path to optimized support begins with us, paving the way for unprecedented operational success. Embrace the future of support and watch your efficiency soar.

What is Mantis?

Mantis® for Manufacturers offers an all-encompassing solution that allows businesses to effectively monitor their retail operations. With cutting-edge software at their disposal, sales teams can overcome common challenges associated with fieldwork, such as distance, time constraints, and the need for precision. By implementing Mantis, companies can quickly and reliably relay essential field information back to their main offices, thereby boosting overall operational efficiency. Mantis® for Merchandisers is designed to meet the dynamic needs of clients, providing real-time insights into product placements, shelf inventory, and the execution of promotions. This platform supports the concurrent collection and analysis of data from multiple stores across the country, guaranteeing that decision-makers have access to accurate and timely information. In addition, Mantis for Inspections modernizes the inspection process by eliminating the dependence on outdated paper forms, which simplifies the entire workflow. This forward-thinking method not only conserves time but also significantly improves the accuracy of data gathering, ultimately benefiting the entire organization. With its versatile features, Mantis ensures that businesses are well-equipped to adapt to the fast-paced retail landscape.

Media

Media

Integrations Supported

Active Directory

Integrations Supported

HuLoop
MightyMeld
TestCaseLab
UNGUESS
Ubertesters

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$29 per user per month

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Online Training

Company Facts

Organization Name

SnapSupport

Date Founded

2017

Company Location

United States

Company Website

snapsupport.io

Company Facts

Organization Name

Metaworks

Date Founded

1996

Company Location

Canada

Company Website

www.metaworks.com

Categories and Features

Equipment Maintenance

Dispatch Management
Maintenance Scheduling
Work Order Management

Field Service Management

Dispatch Management
Mobile Access
Scheduling
Work Order Management

Remote Support

Not specified

Categories and Features

Field Service Management

Contact Database
Customer Database
Dispatch Management
Inventory Management
Mobile Access
Payment Collection in the Field
Scheduling
Service History Tracking
Time Clock
Work Order Management

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