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What is Snapforce?

Revamp your sales pipeline by adopting an activity-driven selling strategy that prioritizes engagement. By utilizing your pipeline interface, you can easily spot which deals need follow-up, identify overdue tasks, and strategize new initiatives. The Deals module serves as a vital tool for tracking your leads and transactions at every stage of the sales journey. You have the capability to create tailored filtered views that highlight deals based on various factors such as likelihood of success, current sales stage, expected closing dates, deal values, and more. Once deals are successfully closed, you can document these achievements and present them in a comprehensive sales pipeline report. This report not only visualizes your accomplishments but also provides valuable insights that can be analyzed by different parameters, including sales representatives and timeframes. Furthermore, you can craft forecasts for the upcoming months, quarters, or the entire year by evaluating historical sales data, the competitive environment, and emerging trends. This in-depth approach not only improves your understanding of sales performance but also facilitates effective strategic planning for sustainable growth in the future. By continuously refining your strategies based on this data, you can significantly enhance your sales outcomes.

What is HCL IntelliService?

HCL IntelliService represents a state-of-the-art platform that leverages artificial intelligence to improve service delivery, effectively transforming customer service into a vehicle for customer success. It is designed with numerous pre-built connectors that enable seamless data integration from diverse sources such as customer relationship management systems, sales automation tools, and enterprise service management applications, all operable within multi/hybrid cloud frameworks. By harnessing advanced technologies including cognitive search, conversational AI, and workflow automation, the platform enhances the customer experience significantly while providing service agents with sophisticated tools and analytics aimed at reducing resolution times. Through HCL's innovative solutions, organizations can tap into the benefits of an AI-driven productivity platform, resulting in fewer customer support inquiries and quicker resolutions for service requests throughout the customer service journey. This forward-thinking strategy not only optimizes operational efficiency but also cultivates a more engaged and content customer community, ultimately leading to long-term loyalty and satisfaction. As a result, businesses can expect a notable improvement in overall service quality and customer retention.

Media

Media

Integrations Supported

Amazon Web Services (AWS)
Constant Contact
Facebook
Google Cloud Platform
Mailchimp
Microsoft Azure
Microsoft Outlook
Microsoft Teams
Microsoft Word
PayPal
QuickBooks Online
SAP Cloud Platform
Salesforce
Slack
X (Twitter)

Integrations Supported

Amazon Web Services (AWS)
Constant Contact
Facebook
Google Cloud Platform
Mailchimp
Microsoft Azure
Microsoft Outlook
Microsoft Teams
Microsoft Word
PayPal
QuickBooks Online
SAP Cloud Platform
Salesforce
Slack
X (Twitter)

API Availability

Has API

API Availability

Has API

Pricing Information

$12 per user per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SnapForce Technologies

Date Founded

2013

Company Location

United States

Company Website

snapforce.com

Company Facts

Organization Name

HCL

Company Website

hclindustrysaas-stage.innoraft-sites.com/intelligent-enterprise-cloud/hcl-intelliservice

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

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