What is BoldDesk?
BoldDesk empowers businesses to swiftly and effectively address customer inquiries and issues, enhancing overall customer satisfaction.
With its automation capabilities, BoldDesk helps organizations optimize their ticketing workflows, leading to significant time savings and heightened productivity. Additionally, BoldDesk facilitates collaboration among team members, enabling them to collectively tackle client issues, which contributes to quicker resolution times and improved outcomes.
The platform’s dashboards and analytical tools deliver real-time data, enabling organizations to gain insights into their support operations, pinpoint challenges, explore opportunities for enhancement, and recognize emerging trends. Furthermore, BoldDesk's robust ticketing and task management features streamline the management of support operations, ensuring not only faster resolution times but also reduced operational costs while fostering a more organized workflow. This comprehensive approach ultimately leads to a more efficient customer support ecosystem.
Pricing
Price Starts At:
$99
Price Overview:
Every plan includes unlimited human agents. You pay only for AI work: Scale AI $99/mo (500 credits), Momentum AI $499/mo (1,000 credits) or Enterprise AI $999/mo (2,500 credits). Credits are charged by complexity: low 1–2, medium 3–5, high 8–12. Handing a conversation to a human costs no credits. Extra credits are $40 per 1,000. Annual billing saves 15%. There are no automatic overage charges, and you get alerts at 80% and 100% of your credits.
Free Trial Offered?:
Yes
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Screenshots and Video
Company Facts
Company Name:
Syncfusion
Date Founded:
2001
Company Location:
United States
Company Website:
www.bolddesk.com
Product Details
Deployment
SaaS
iPhone
iPad
Android
Training Options
Webinars
On-Site Training
Video Library
Support
Standard Support
24 Hour Support
Web-Based Support
Product Details
Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
Arabic
Bulgarian
Chinese (Mandarin)
Chinese (Simplified)
Croatian
Czech
Danish
Dutch
English
Finnish
French
German
Greek
Hebrew
Hindi
Hungarian
Indonesian
Italian
Japanese
Korean
Latvian
Malay
Norwegian
Polish
Portuguese
Romanian
Russian
Serbian
Slovak
Slovenian
Spanish
Swedish
Tamil
Thai
Turkish
Ukrainian
Vietnamese
View All
BoldDesk Categories and Features
Knowledge Management Software
Artificial Intelligence (AI)
Cataloging / Categorization
Content Management
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Help Desk Software
Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management