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What is Snappy Queue Management System?

Snappy's Queue Management System (QMS) is a versatile solution created to optimize customer flow across diverse sectors such as banking, healthcare, retail, and public services. Equipped with an integrated web server and a user-friendly graphical interface, the system simplifies the management of services, user permissions, and device settings like ticket dispensers and counter monitors. It also accommodates multi-language displays and audio announcements for tickets, alongside providing comprehensive graphical reports on user performance and service operations. The Professional Edition boasts centralized management capabilities, allowing organizations to manage multiple sites through one web interface, which in turn aids in generating detailed statistical and analytical reports. Moreover, the system includes SMS integration for notifying customers, email alerts about queue conditions, and backup and restore functionalities to uphold data integrity. By adopting Snappy's QMS, companies not only amplify their operational efficiency and cut down on wait times but also significantly boost overall customer satisfaction, leading to a more pleasant service experience. In doing so, businesses can foster a more organized environment that ultimately encourages repeat patronage and loyalty.

What is QMAGIK?

The experience customers have while waiting at a service facility significantly influences their perception of service quality. Even if the service is prompt and friendly, long wait times can overshadow these positive aspects, leading to frustration. Thankfully, service providers have access to various solutions that can improve the waiting experience for their customers. One effective option is QMAGIK, a sophisticated queue management system that efficiently organizes both appointment-based and walk-in customer lines. This system is adaptable to fluctuating queues, ensuring that customers enjoy a structured and seamless experience. With innovative features such as Single Token Multiple Service Facility, Token Forwarding, Customer Profile-based Prioritization, along with Video and Scrolling Advertisements, QMAGIK stands out as an ideal choice for businesses dedicated to enhancing customer service. By forecasting and streamlining customer flow, it offers both predetermined and flexible routing options, optimizes resource distribution and employee workload, thereby increasing the organization's overall responsiveness and efficiency. Consequently, adopting such a solution can significantly elevate customer satisfaction and foster long-term loyalty. Moreover, a better-managed waiting process can also reflect positively on the overall brand image of the organization.

Media

Media

Integrations Supported

Own Data

Integrations Supported

Own Data

API Availability

Has API

API Availability

Has API

Pricing Information

$563.00 one-time
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Vostok Trading LLC

Date Founded

1995

Company Location

United Arab Emirates

Company Website

www.snappy.ae

Company Facts

Organization Name

QMAGIK

Date Founded

2009

Company Location

India

Company Website

www.qmagik.com

Categories and Features

Queue Management

Appointment Scheduling
Calendar
Communication Tools
Contactless
Customer Surveys
Dashboard
For Banks
For Government
For Healthcare
For Restaurants
For Retail
SMS Marketing
Supports Multiple Counters
Virtual Queue

Categories and Features

Queue Management

Appointment Scheduling
Calendar
Communication Tools
Contactless
Customer Surveys
Dashboard
For Banks
For Government
For Healthcare
For Restaurants
For Retail
SMS Marketing
Supports Multiple Counters
Virtual Queue

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