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What is Social Intents?
Provide live chat assistance on your website using the collaboration platforms you're already familiar with, such as Microsoft Teams, Google Workspace, Slack, and Zoom.
Easily create AI chatbots powered by ChatGPT with just a single click, ensuring that your chatbots can step in whenever your agents are not available. You can also develop chatbots for WhatsApp, SMS, and Messenger that can seamlessly transfer conversations to human agents when necessary.
There's no requirement to master new software for customer support. This approach allows you to connect with prospective customers at the moment they seek assistance, boosting your chances of closing more deals and enhancing your online revenue potential. By streamlining customer interactions, you can foster better relationships and drive overall business growth.
What is Live Chat Engage?
Connecting with live chat representatives via text messaging is just one of the many avenues for customers to reach out to your business. It's crucial to comprehend your customer demographic, which is why our software integrates effortlessly with Google Analytics. Our chat solution enables you to funnel live chat data into your existing CRM or application. Keeping a thorough archive of all live chat exchanges is vital for positive communication. With our web-based chat platform, you can easily retrieve all transcripts from your live discussions. Specifically tailored for healthcare providers, patient communications through Live Chat Engage comply with HIPAA regulations to ensure that privacy is maintained. Monthly, we generate a comprehensive report that showcases our performance metrics along with engagement and traffic patterns on your website. You have the autonomy to determine how we greet and interact with your customers. We customize a script to align with your defined standards, guaranteeing a unique experience for each interaction. This tailored approach not only enhances customer satisfaction but also cultivates enduring relationships with your clients, ultimately benefiting your business in the long run. By prioritizing customer engagement, you set the stage for increased loyalty and repeat interactions.
Integrations Supported
Facebook Messenger
BigCommerce
ChatGPT
Cisco Webex
Dialogflow
Easyflow
Gmail
Google Analytics
Google Chat
Microsoft Teams
Integrations Supported
Facebook Messenger
BigCommerce
ChatGPT
Cisco Webex
Dialogflow
Easyflow
Gmail
Google Analytics
Google Chat
Microsoft Teams
API Availability
Has API
API Availability
Has API
Pricing Information
$39 per month
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Social Intents
Date Founded
2017
Company Location
United States
Company Website
www.socialintents.com
Company Facts
Organization Name
Live Chat Engage
Company Website
livechatengage.com
Categories and Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Conversational Marketing
Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Categories and Features
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking