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What is Social Places?

An individual is currently active online, expressing opinions in various ways. Is your brand prepared to engage with them? Research shows that consumers place greater trust in reviews compared to personal recommendations. Favorable reviews can significantly motivate potential customers to reach out to a business, whether by visiting the website, making a phone call, or stopping by in person. You have the flexibility to select which review ratings and platforms to showcase. Tailored notifications can be set up for managers, clients, and brands alike. Additionally, our API enables you to prominently feature testimonials and customer feedback on your website, enhancing credibility and engagement. This integration can help foster a more interactive relationship between your brand and its audience.

What is Chorally?

A comprehensive platform for customer interaction, Engagement Hub allows businesses to connect with their clients at pivotal moments. With customizable inboxes catering to all digital channels, it features advanced workflows and intelligent routing powered by machine learning, ensuring an outstanding customer experience. In today's social media-driven world, effective brand management can be daunting, but social listening offers the chance to engage at just the right time. Inviting customer participation is key; by creating dedicated spaces for collaborative efforts, businesses can foster support initiatives and branding projects. Enhanced customer support is vital for handling increased inquiries, shortening response times, cutting service costs, and providing a smooth end-to-end experience. Furthermore, aligning CRM with marketing strategies is essential for making informed digital marketing decisions that reflect the core identity of the brand. Digital public relations play a critical role by evaluating the results of online actions, facilitating ongoing improvement and adaptation. This holistic strategy ultimately strengthens the bonds between companies and their customers, resulting in a more loyal clientele. Through consistent engagement and feedback integration, businesses can continuously enhance their offerings, ensuring sustained success in a competitive landscape.

Media

Media

Integrations Supported

Apple Maps
Bing Maps
Facebook
Google
HERE
Instagram
Tripadvisor
Trustist
Trustpilot
WhatsApp
X (Twitter)

Integrations Supported

Apple Maps
Bing Maps
Facebook
Google
HERE
Instagram
Tripadvisor
Trustist
Trustpilot
WhatsApp
X (Twitter)

API Availability

Has API

API Availability

Has API

Pricing Information

Based on Location Count
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Social Places

Date Founded

2015

Company Location

South Africa

Company Website

socialplaces.io

Company Facts

Organization Name

Chorally

Company Location

Italy

Company Website

chorally.com

Categories and Features

Appointment Scheduling

Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Local Marketing

Advertising Management
CRM
Email Marketing
Feedback Management
Live Chat
NAP Management (Name/Address/Phone)
Online Listings Management
PR Management
Reporting / Analytics
Review Management
SEO Management
Social Media Management
Store Locator
Website Management

Marketing Analytics

A/B Testing
Campaign Management
Channel Attribution
Customer Journey Mapping
Dashboard
Performance Metrics
Predictive Analytics
ROI Tracking
Social Media Metrics
Website Analytics

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

Store Locator

Analytics
Automatic Location Detection
Directions
Distance Calculation
Event Promotions
Mapping
Product Search Filtering
Promotions / Coupons
Search
White Label

Categories and Features

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

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