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What is Socialboards?

The premier cloud-based helpdesk for overseeing social media interactions, in addition to email, chatbots, contact forms, and review sites, merges all text-driven customer support avenues into a singular, cohesive inbox, guaranteeing that no customer request goes unnoticed. This all-encompassing solution for social customer service aggregates all incoming inquiries within a unified ticketing system, facilitating effective task distribution and ensuring that the team remains well-informed. It adeptly manages support requests from multiple social media sites including Facebook, Instagram, YouTube, and Twitter. Moreover, by incorporating live chat features on your website, customer issues can be resolved instantly. You can streamline your support emails and enhance your website along with Facebook pages by utilizing tailored forms. This tool not only decreases the number of support requests but also offers valuable insights into customer interactions. It also includes a smart self-service FAQ feature for your website, empowering customers to find answers on their own. With comprehensive statistics and analytics, you can make data-driven improvements to your services. Additionally, the integration through API facilitates a smooth connection with your existing internal systems, boosting operational efficiency. In summary, this platform revolutionizes customer service by consolidating diverse channels and supplying actionable insights for ongoing enhancement, ultimately elevating the customer experience. Furthermore, by leveraging this technology, businesses can significantly improve their responsiveness and customer satisfaction.

What is Adsoup?

Introducing Adsoup Live Chat, a comprehensive solution that seamlessly integrates with unlimited websites, allows connections to an unlimited number of Facebook Pages, and supports a company email account along with WhatsApp and SMS communications; additionally, it enables the direct receipt of Facebook Leadgen forms into the Sales Reporting Tool for enhanced tracking and management. This platform is designed to streamline communication and improve customer engagement across various channels.

Media

Media

Integrations Supported

Facebook
Instagram
X (Twitter)
YouTube

Integrations Supported

Facebook
Instagram
X (Twitter)
YouTube

API Availability

Has API

API Availability

Has API

Pricing Information

$9 per user, per month
Free Trial Offered?
Free Version

Pricing Information

$25.00/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Socialboards

Company Location

Norway

Company Website

socialboards.com/en/

Company Facts

Organization Name

Adsoup

Date Founded

2014

Company Location

Thailand

Company Website

adsoup.com

Categories and Features

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

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