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The premier cloud-based helpdesk for overseeing social media interactions, in addition to email, chatbots, contact forms, and review sites, merges all text-driven customer support avenues into a singular, cohesive inbox, guaranteeing that no customer request goes unnoticed. This all-encompassing solution for social customer service aggregates all incoming inquiries within a unified ticketing system, facilitating effective task distribution and ensuring that the team remains well-informed. It adeptly manages support requests from multiple social media sites including Facebook, Instagram, YouTube, and Twitter. Moreover, by incorporating live chat features on your website, customer issues can be resolved instantly. You can streamline your support emails and enhance your website along with Facebook pages by utilizing tailored forms. This tool not only decreases the number of support requests but also offers valuable insights into customer interactions. It also includes a smart self-service FAQ feature for your website, empowering customers to find answers on their own. With comprehensive statistics and analytics, you can make data-driven improvements to your services. Additionally, the integration through API facilitates a smooth connection with your existing internal systems, boosting operational efficiency. In summary, this platform revolutionizes customer service by consolidating diverse channels and supplying actionable insights for ongoing enhancement, ultimately elevating the customer experience. Furthermore, by leveraging this technology, businesses can significantly improve their responsiveness and customer satisfaction.
What is Chirp Media?
Chirp Media serves as an innovative social media management platform aimed at optimizing your online presence while conserving precious time. Experience the simplicity of scheduling and publishing content on popular networks like Facebook, Twitter, LinkedIn, Instagram, and Pinterest with this powerful tool. It provides a user-friendly yet smart method to boost your social media activities and overall effectiveness. The accessibility of Chirp Media means that you can utilize its features from any web browser without requiring any downloads or installations. Fully supportive of all web browsers, it grants you the ability to monitor your posts and evaluate their impact, enabling you to make necessary tweaks. With Chirp Media, managing your target audience and enhancing your outreach tactics becomes a breeze. By dedicating merely 10-20 minutes each day to planning your social media activities, you can greatly improve customer engagement and interaction levels. Furthermore, Chirp offers strategic advice on how to schedule your posts across different platforms, helping you maintain organization and productivity in your social media efforts. This tool not only saves time but also empowers you to achieve more from your social media campaigns.
Integrations Supported
Facebook
Instagram
X (Twitter)
LinkedIn
Pinterest
YouTube
Integrations Supported
Facebook
Instagram
X (Twitter)
LinkedIn
Pinterest
YouTube
API Availability
Has API
API Availability
Has API
Pricing Information
$9 per user, per month
Free Trial Offered?
Free Version
Pricing Information
£19/month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Socialboards
Company Location
Norway
Company Website
socialboards.com/en/
Company Facts
Organization Name
Chirp Media
Company Location
United Kingdom
Company Website
chirp.media/
Categories and Features
Social Media Management
Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring
Categories and Features
Social Media Management
Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring
Social Media Marketing
Analytics
Automated Publishing
Contact Management
Content Management
Conversion Tracking
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling