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What is Socialboards?
The premier cloud-based helpdesk for overseeing social media interactions, in addition to email, chatbots, contact forms, and review sites, merges all text-driven customer support avenues into a singular, cohesive inbox, guaranteeing that no customer request goes unnoticed. This all-encompassing solution for social customer service aggregates all incoming inquiries within a unified ticketing system, facilitating effective task distribution and ensuring that the team remains well-informed. It adeptly manages support requests from multiple social media sites including Facebook, Instagram, YouTube, and Twitter. Moreover, by incorporating live chat features on your website, customer issues can be resolved instantly. You can streamline your support emails and enhance your website along with Facebook pages by utilizing tailored forms. This tool not only decreases the number of support requests but also offers valuable insights into customer interactions. It also includes a smart self-service FAQ feature for your website, empowering customers to find answers on their own. With comprehensive statistics and analytics, you can make data-driven improvements to your services. Additionally, the integration through API facilitates a smooth connection with your existing internal systems, boosting operational efficiency. In summary, this platform revolutionizes customer service by consolidating diverse channels and supplying actionable insights for ongoing enhancement, ultimately elevating the customer experience. Furthermore, by leveraging this technology, businesses can significantly improve their responsiveness and customer satisfaction.
What is Hipsocial?
Integrating various social media platforms such as Facebook, LinkedIn, Twitter, Instagram, YouTube, and RSS feeds can significantly boost your branding initiatives and lead generation efforts. With unlimited streams organized for streamlined management, you can take advantage of features such as post scheduling, page scraping, image extraction, access to free images, and the implementation of approval rules, all supported by robust analytics. Hipsocial allows for seamless integration with popular CRM, helpdesk, and project management tools, enabling you to schedule content across multiple platforms simultaneously, which helps maintain a unified brand voice and consistency. By actively monitoring customer needs and adjusting your social strategy accordingly, you can foster more meaningful interactions with your audience on social media, driving higher conversion rates and enhancing overall engagement. Through detailed reports, you'll gain valuable insights that empower you to make informed, data-driven decisions, optimizing your social media strategy for maximum impact. Moreover, the User Approval Workflows feature simplifies the submission, review, and approval or rejection process for social media content, making content management even more efficient. This comprehensive approach to managing social media not only saves time but also promotes effective collaboration among your team members, ultimately leading to a more cohesive branding experience. Additionally, by staying attuned to the evolving trends in social media, you can continuously refine your strategies to meet the changing preferences of your audience.
Integrations Supported
Facebook
Instagram
X (Twitter)
YouTube
Agile CRM
BPMapp by 500apps
ClickDesk
Google
HubSpot CRM
Insightly
Integrations Supported
Facebook
Instagram
X (Twitter)
YouTube
Agile CRM
BPMapp by 500apps
ClickDesk
Google
HubSpot CRM
Insightly
API Availability
Has API
API Availability
Has API
Pricing Information
$9 per user, per month
Free Trial Offered?
Free Version
Pricing Information
$14.99 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Socialboards
Company Location
Norway
Company Website
socialboards.com/en/
Company Facts
Organization Name
Hipsocial
Date Founded
2018
Company Location
United States
Company Website
hipsocial.com
Categories and Features
Social Media Management
Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring
Categories and Features
Social Media Management
Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring
Social Media Marketing
Analytics
Automated Publishing
Contact Management
Content Management
Conversion Tracking
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling