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What is Socialboards?

The premier cloud-based helpdesk for overseeing social media interactions, in addition to email, chatbots, contact forms, and review sites, merges all text-driven customer support avenues into a singular, cohesive inbox, guaranteeing that no customer request goes unnoticed. This all-encompassing solution for social customer service aggregates all incoming inquiries within a unified ticketing system, facilitating effective task distribution and ensuring that the team remains well-informed. It adeptly manages support requests from multiple social media sites including Facebook, Instagram, YouTube, and Twitter. Moreover, by incorporating live chat features on your website, customer issues can be resolved instantly. You can streamline your support emails and enhance your website along with Facebook pages by utilizing tailored forms. This tool not only decreases the number of support requests but also offers valuable insights into customer interactions. It also includes a smart self-service FAQ feature for your website, empowering customers to find answers on their own. With comprehensive statistics and analytics, you can make data-driven improvements to your services. Additionally, the integration through API facilitates a smooth connection with your existing internal systems, boosting operational efficiency. In summary, this platform revolutionizes customer service by consolidating diverse channels and supplying actionable insights for ongoing enhancement, ultimately elevating the customer experience. Furthermore, by leveraging this technology, businesses can significantly improve their responsiveness and customer satisfaction.

What is Nelio Content?

We create WordPress plugins that enable you to effectively build, market, and enhance your website. Each plugin we offer is meticulously designed for flawless integration with WordPress, guaranteeing a hassle-free user experience. Our solutions are both powerful and user-friendly, requiring no coding skills for you to utilize them effectively. With extensive experience in the field, our devoted support team is always available to help you get the most out of our products. Our plugins comply with WordPress’s established guidelines and utilize the latest technologies for optimal performance. One of our flagship products, the Editorial Calendar, gives you a detailed overview of your posts, social media updates, and tasks directly within your WordPress dashboard. You can effortlessly rearrange content using a simple drag-and-drop feature, and we also accommodate custom post types to meet your specific needs. You can create and fine-tune your social media schedule right from WordPress, removing the hassle of switching between various applications. By consolidating all your social and marketing efforts in one location, you maintain full coordination of your campaigns. Effortlessly distribute your content across platforms like Twitter, Facebook, LinkedIn, Tumblr, Instagram, and Reddit, maximizing your reach with ease. Our dedication to innovation and user-centric design distinguishes us within the WordPress plugin industry, making your experience enjoyable and efficient. We take pride in continuously updating our offerings to meet the evolving needs of our users.

Media

Media

Integrations Supported

Facebook
Instagram
X (Twitter)
YouTube

Integrations Supported

Facebook
Instagram
X (Twitter)
YouTube

API Availability

Has API

API Availability

Has API

Pricing Information

$9 per user, per month
Free Trial Offered?
Free Version

Pricing Information

$29 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Socialboards

Company Location

Norway

Company Website

socialboards.com/en/

Company Facts

Organization Name

Nelio Software

Date Founded

2013

Company Location

Spain

Company Website

neliosoftware.com

Categories and Features

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

Categories and Features

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

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