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Ratings and Reviews 0 Ratings
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What is Software Issue Manager?
A SIM issue denotes a particular category of concern, encompassing bugs, tasks, feature requests, or concepts, and is assigned a unique issue number to ensure proper tracking. Implementing a comprehensive system for identifying and documenting these issues is vital throughout the project's lifecycle. This protocol should include information regarding the issue's status, category, priority, responsible personnel, and overall status updates. Such detailed documentation empowers the project team to evaluate the circumstances effectively, gauge the prospective repercussions, and devise an appropriate resolution strategy. Moreover, it is crucial to recognize that a single issue may pertain to multiple projects concurrently. The Software Issue Manager is instrumental in collating relevant data, providing significant insights into the current issues. Typically, an issue page consists of several important sections: Affected Projects, which enumerates all projects associated with the particular issue; Reported By, specifying the team members who initially reported the issue, available solely in Pro and Enterprise editions; Related Issues, which showcases issues connected through their impact and scope, also exclusive to Pro and Enterprise editions; and Participant, which lists team members who are actively engaged in resolving the issue, a function found only in Pro and Enterprise editions. This organized methodology not only improves communication among team members but also streamlines the resolution process across various projects, ultimately fostering a more efficient workflow. Consequently, the ability to track and manage issues effectively serves as a cornerstone for successful project execution.
What is Alcea IssueTrack?
Alcea IssueTrack is a versatile issue management software that streamlines your workflow, fosters teamwork, enhances productivity, and ensures accountability. This cloud-based solution effectively replaces traditional spreadsheets and disparate systems. As a robust tracking platform, Alcea IssueTrack empowers your organization to work together seamlessly, boost efficiency, and resolve business processes effectively. The platform includes customizable workflow rules that facilitate the prioritization and advancement of issues. Managers benefit from having immediate access to essential information for resource management and performance assessment. You also have the ability to tailor the appearance of your system and gather relevant data as needed. Notifications about any updates to issues are sent via email to all interested parties, ensuring everyone stays informed. Additionally, you can set up security parameters to determine visibility and access to updates based on user roles. This level of customization and control makes Alcea IssueTrack an invaluable tool for any organization aiming to enhance their issue management processes.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
$79.99 per year
Free Trial Offered?
Free Version
Pricing Information
$20.00/month/user
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
eMarket Design
Date Founded
1996
Company Location
United States
Company Website
emdplugins.com/plugin-features/software-issue-manager-simple-and-effective-issue-tracking/
Company Facts
Organization Name
Alcea Tracking Solutions
Date Founded
1997
Company Location
Canada
Company Website
alceatech.com/issuetrack/
Categories and Features
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
Categories and Features
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management