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What is Softworks?

Founded in 1984, Softworks Inc. has been dedicated to developing software specifically designed for U.S. government agencies as well as private sector clients. Our extensive range of applications can function independently or be interconnected, enabling efficient data sharing through a unified information system. Clients have the flexibility to begin with one or multiple modules and can seamlessly incorporate additional features thanks to our user-friendly data and software interfaces. The inception of the company was driven by the rising need for PC-based solutions tailored for county highway departments, leading us to create modules focused on tracking internal costs associated with highway maintenance. Over the years, we have expanded our product offerings to address the varied requirements of different government organizations. Today, our solutions are employed in numerous government offices across the United States, highlighting the adaptability and effectiveness of our software. We remain committed to continuously refining our product lines to align with the evolving demands of public sector entities, ensuring our clients receive cutting-edge tools to assist in their operations. This dedication to innovation and customer satisfaction is what drives our ongoing success in the industry.

What is Intelligov?

Since its founding in 2008, Intelligov Software has been delivering cloud-based 311 and CRM solutions specifically designed for municipalities. Based in Columbia, Maryland, this privately held company focuses on providing advanced 311 Call Center Software customized for city and county governments. The software can be tailored to meet your specific operational needs, whether your structure involves various departments or a unified call center. Users can design and personalize services to fit their distinct requirements, ensuring a perfect match for their operational frameworks. Our robust workflow system effectively channels service requests to the relevant departments, personnel, and external vendors based on predefined criteria, in addition to sending out custom alert emails. Furthermore, we offer bespoke mobile applications compatible with Android and iPhone that integrate with the central system for a cohesive user experience. The platform also facilitates detailed tracking of labor hours, equipment utilization, and material use for each service request, guaranteeing that all facets of service management are addressed efficiently. This comprehensive suite of features not only boosts the efficiency of service delivery for municipalities but also contributes to significant improvements in operational effectiveness, ultimately leading to better community satisfaction. With these tools, local governments can streamline their processes and respond more swiftly to the needs of their constituents.

Media

Media

Integrations Supported

SAP SuccessFactors

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

Windows

Supported Platforms

SaaS

Customer Service / Support

Not specified

Customer Service / Support

Not specified

Training Options

Not specified

Training Options

Not specified

Company Facts

Organization Name

Softworks

Date Founded

1984

Company Location

United States

Company Website

softworks.org

Company Facts

Organization Name

Intelligov Software

Company Website

www.intelligovsoftware.com

Categories and Features

Government

Inventory Management

Categories and Features

Government

Self Service Portal
Work Order Management

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