Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 1 Rating

Total
ease
features
design
support

Alternatives to Consider

  • CallTools Reviews & Ratings
    449 Ratings
    Company Website
  • VirtualPBX Reviews & Ratings
    141 Ratings
    Company Website
  • CallHub Reviews & Ratings
    420 Ratings
    Company Website
  • Squaretalk Reviews & Ratings
    193 Ratings
    Company Website
  • ULTATEL Reviews & Ratings
    95 Ratings
    Company Website
  • 3CX Reviews & Ratings
    1,121 Ratings
    Company Website
  • Signalmash Reviews & Ratings
    1 Rating
    Company Website
  • CallShaper Reviews & Ratings
    25 Ratings
    Company Website
  • Convoso Reviews & Ratings
    685 Ratings
    Company Website
  • Phone.com Reviews & Ratings
    5 Ratings
    Company Website

What is Solgari Cloud Communications?

Discover a robust and compliant communication solution that merges voice, video, chat, and SMS, enhancing overall connectivity. Elevate your operational effectiveness by leveraging a superior Cloud Contact Centre as a Service (CCaaS), which guarantees a seamless digital customer experience from a single, integrated platform. Access all essential channels and features through a secure Cloud infrastructure, ensuring ease of use and reliability. Effortlessly integrate with Microsoft Dynamics and Dynamics Phone to create a fully immersive Teams Contact Centre experience. Communicate quickly and efficiently, with the ability to connect all your communication and CRM tools from any location at any time. Transition smoothly between text, phone, or video calls, ensuring that switching channels is effortless. Solgari adheres to all relevant regulations, such as GDPR, PCI DSS, and MiFID II, safeguarding your data security and privacy. Upgrade to a multi-channel Cloud contact center equipped with automated, voice-activated enhancements that significantly improve your communication quality. This pioneering solution not only streamlines your workflow but also fosters enhanced customer interactions, setting a new standard for service excellence. With a focus on innovation and user experience, it empowers teams to work smarter and more collaboratively than ever before.

What is Webex Contact Center?

Elevate every customer interaction to new heights with Webex Contact Center, a flexible and powerful cloud solution crafted to boost engagement between your organization and its clientele. This strategy not only enhances the overall customer experience but also drives profitability for your business. By utilizing cutting-edge, data-driven AI features, your agents are equipped to deliver personalized experiences consistently. Build stronger customer relationships, resulting in improved sales conversions, increased revenues, higher retention rates, enhanced satisfaction scores, and better first contact resolution metrics. With built-in collaboration tools, agents can easily work together to improve the total customer experience and achieve optimal results with every interaction. Calls are intelligently directed to agents in various locations based on their expertise, current workload, and availability, ensuring customers receive the support they need efficiently. Additionally, the advanced distribution of call queues—including options for overflow based on specific skill sets and group adjustments—significantly boosts operational efficiency and the quality of service provided. By adopting these innovative methods, businesses can fundamentally revolutionize their approach to customer service and create lasting positive impressions.

Media

Media

Integrations Supported

2Ring Dashboards & Wallboards
Cisco AI Assistant
CommunityWFM
Dialogflow
Eleveo
Microsoft Dynamics 365
Salesforce Sales Cloud
ServEngage
ServSecure
Thrive Global
UniAgent
Webex AI Agent
Webex Workforce Optimization
Zendesk

Integrations Supported

2Ring Dashboards & Wallboards
Cisco AI Assistant
CommunityWFM
Dialogflow
Eleveo
Microsoft Dynamics 365
Salesforce Sales Cloud
ServEngage
ServSecure
Thrive Global
UniAgent
Webex AI Agent
Webex Workforce Optimization
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$20 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Solgari

Date Founded

2009

Company Location

Ireland

Company Website

www.solgari.com

Company Facts

Organization Name

Cisco

Date Founded

1984

Company Location

United States

Company Website

www.webex.com/us/en/products/customer-experience/contact-center.html

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Popular Alternatives

Popular Alternatives

Local Measure Engage Reviews & Ratings

Local Measure Engage

Local Measure
Twilio Flex Reviews & Ratings

Twilio Flex

Twilio