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What is Sona?

Transition from obsolete spreadsheets and conventional systems that do not cater to the needs of today’s frontline employees. Tackle the unique obstacles encountered by frontline teams by leveraging technology that empowers every worker to excel. For those on the front lines, this means delivering an app experience that rivals consumer-grade platforms, featuring a shift marketplace for greater flexibility, comprehensive payslips, and efficient communication channels. For organizations dependent on frontline workers, it requires the integration of various outdated tools and processes into a unified platform that combines operations, human resources, finance, and employee well-being. Clients of Sona have witnessed remarkable improvements in team productivity and engagement, alongside significant reductions in both staffing and operational costs. This innovative strategy not only cultivates a more effective workplace but also leads to a more contented workforce, ultimately enhancing overall organizational performance. By prioritizing the needs of frontline employees, organizations can create a sustainable environment that encourages long-term success and employee loyalty.

What is FLOW?

At Intellicus, we understand that organizations focused on Business Process Management (BPM) need a modern Workforce Management (WFM) solution to keep pace with the rapidly changing expectations of their customers. Flow stands out as a cutting-edge WFM solution designed with the flexibility and features necessary to convert challenges into growth opportunities, helping BPMs strike the right balance between profitability and the escalating demand for a diverse multi-channel experience. No matter where your data resides or which systems you choose to utilize, you will achieve a thorough understanding across different locations and sources, facilitating actionable insights. By integrating AutoML into your contact center, you can swiftly and precisely forecast and plan to boost productivity. Flow equips BPMs to tackle real-world challenges, ensuring they are always ready to handle potential crises effectively. Employing machine learning allows for the strategic scheduling of the right number and types of shifts, reducing inefficiencies without the need for tedious manual intervention. By entrusting Flow with the administrative tasks of scheduling and rostering, you can concentrate on delivering outstanding service to your customers. Furthermore, you will receive crucial insights exactly when and in the format you require, empowering you to surpass every performance metric. With Flow at their disposal, BPMs can fundamentally transform their operations, enhance service quality, and foster a more responsive approach to customer needs. This evolution not only leads to improved outcomes but also positions BPMs to thrive in a competitive landscape.

Media

Media

No images available

Integrations Supported

Yapster

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Sona

Date Founded

2021

Company Location

United Kingdom

Company Website

www.getsona.com

Company Facts

Organization Name

Intellicus Technologies

Date Founded

2004

Company Location

India

Company Website

intellicus.com/flow/

Categories and Features

Absence Management

Not specified

Attendance Tracking

Not specified

Employee Engagement

Not specified

Employee Recognition

Not specified

Employee Scheduling

Not specified

Human Resources

Not specified

Payroll

Not specified

Scheduling

Not specified

Time & Attendance

Not specified

Time Clock

Not specified

Time Tracking

Not specified

Workforce Management

Not specified

Categories and Features

Workforce Management

Not specified

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