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What is Sona?

Transition from obsolete spreadsheets and conventional systems that do not cater to the needs of today’s frontline employees. Tackle the unique obstacles encountered by frontline teams by leveraging technology that empowers every worker to excel. For those on the front lines, this means delivering an app experience that rivals consumer-grade platforms, featuring a shift marketplace for greater flexibility, comprehensive payslips, and efficient communication channels. For organizations dependent on frontline workers, it requires the integration of various outdated tools and processes into a unified platform that combines operations, human resources, finance, and employee well-being. Clients of Sona have witnessed remarkable improvements in team productivity and engagement, alongside significant reductions in both staffing and operational costs. This innovative strategy not only cultivates a more effective workplace but also leads to a more contented workforce, ultimately enhancing overall organizational performance. By prioritizing the needs of frontline employees, organizations can create a sustainable environment that encourages long-term success and employee loyalty.

What is Performax360?

The LIVE 360° Customer Service assessment can be customized to address the unique needs and demands of your organization. According to McKinsey's insights from 2017, “To excel with customers, frontline employees need high-level service from core support functions.” Performax360 is enhancing teamwork and cross-functional collaboration within customer service departments. This innovative platform, known as Performax360, operates as a Cloud-based Software as a Service (SaaS) solution, providing four distinct hosting options for deployment. Involving a variety of stakeholders is essential for effective strategic and operational decision-making, whether it relates to an internal process, project, or initiative. The real-time collaboration among employees, customers, and partners plays a critical role in the co-creation of groundbreaking products and services while enabling the resolution of challenges in inventive ways. By nurturing ongoing interactions with stakeholders, ranging from executive leadership to frontline workers, along with customers and partners, organizations can greatly enhance the execution of their strategies. This collaborative approach not only streamlines operational workflows but also significantly elevates the overall customer experience, leading to long-lasting positive outcomes. As a result, organizations can ensure that they are consistently meeting and exceeding customer expectations.

Media

Media

Integrations Supported

Yapster

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided
Free Version

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Sona

Date Founded

2021

Company Location

United Kingdom

Company Website

www.getsona.com

Company Facts

Organization Name

Performax

Date Founded

2015

Company Location

United States

Company Website

www.performax360.com

Categories and Features

Absence Management

Not specified

Attendance Tracking

Not specified

Employee Engagement

Not specified

Employee Recognition

Not specified

Employee Scheduling

Not specified

Human Resources

Not specified

Payroll

Not specified

Scheduling

Not specified

Time & Attendance

Not specified

Time Clock

Not specified

Time Tracking

Not specified

Workforce Management

Not specified

Categories and Features

Business Intelligence

Ad Hoc Reports
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Performance Metrics
Predictive Analytics
Strategic Planning
Trend / Problem Indicators
Visual Analytics

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