SonicView vs. RECITE

Introducing an innovative and adaptable call recording system that aims to transform the operations of your contact center. Effective progress relies on accurate measurement, and this platform empowers managers to effortlessly access, replay, assess, and supervise calls, granting them valuable insights into daily workflows and employee interactions with clients. By delving into successful communication exchanges, organizations can effectively identify and rectify any areas needing improvement! Elevate your quality assurance practices through sampling, evaluating, and analyzing calls. With SonicView, you can closely examine your agents' conversations, making it easier to build a robust Quality Control framework. Furthermore, our software enables the assessment of individual calls, which is crucial for the continuous training and evaluation of your workforce. Ensure compliance with PCI standards by pausing recordings during sensitive information exchanges, eliminating specific portions that include confidential data, or marking particular recordings as sensitive to restrict access. This thorough strategy not only protects customer information but also nurtures a culture of accountability and ongoing enhancement within your organization, ultimately leading to increased customer satisfaction. By continuously refining your processes, you can create a more effective and responsive contact center environment.

We recognize the importance of having the ability to record and listen to calls in a manner that suits your needs. Therefore, our RECITE recording solution is equipped with 80 customizable widgets and dashboards, offers 100 different levels of replay permissions, features 8 recording modalities, includes 50 adjustable and pre-set reports, and provides 4 types of built-in storage options. Furthermore, it boasts screen recording of the agent's desktop that is synchronized with audio, giving a comprehensive perspective on customer interactions. Additionally, our Quality Management tool is tailored for quality assurance, allowing for the evaluation of employee performance, ensuring adherence to company standards, and boosting staff productivity. The Customizable Dashboards enable various users, including agents, supervisors, and administrators, to efficiently track real-time metrics. On top of that, our web-based storage makes it easy and secure to share files via email in .WAV format, which enhances collaboration among team members. With these extensive features, our solution not only enhances communication processes but also significantly elevates the overall quality of service provided by organizations. Ultimately, it ensures that businesses can adapt and thrive in an ever-evolving landscape of customer interactions.