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What is Speexx?

Speexx sets the standard for outstanding digital professional development in the workplace. By leveraging innovative AI solutions and a worldwide network of elite coaches, we assist large organizations in unlocking the full potential of their employees through digital language instruction, skills evaluation, and business coaching. This comprehensive approach is seamlessly integrated with your existing people technology, ensuring a secure online experience for all users. With Speexx, organizations can foster a culture of continuous improvement and growth among their workforce.

What is Click2Coach?

Our award-winning Click2Coach platform is crafted to deliver foundational training for agents by immersing them in realistic customer interaction scenarios while showcasing various techniques for effectively handling a range of customer inquiries. As agents embark on their roles—whether navigating phone calls or interacting through diverse channels—ongoing coaching becomes essential in fostering a highly motivated and skilled workforce, which in turn guarantees exceptional customer experiences. This continuous coaching process significantly boosts agents' effectiveness and productivity. Similar to the training of a professional athlete, coaching agents involves persistent guidance that sharpens their skills and motivates them to reach their highest potential. Even subtle changes to their methods can result in considerable enhancements in performance. Additionally, agents who regularly receive constructive feedback and support not only refine their competencies but also improve their effectiveness, sustain elevated levels of engagement, and deliver outstanding customer service. Ultimately, this commitment to coaching produces impressive dividends in terms of both agent growth and client satisfaction, establishing a cycle of improvement that benefits the entire organization. By prioritizing ongoing development, we ensure that our agents are always prepared to meet the evolving needs of customers.

Media

Media

Integrations Supported

Atos OneCloud
Cegid Talentsoft
Cornerstone Saba
Degreed
Docebo
Eviden MDR Service
Global Teach
IBM Cloudant
ILIAS
Microsoft Teams
Moodle
OpenSesame
Oracle Cloud Infrastructure
SAP Store
SAP SuccessFactors Learning
WooCommerce
Workday Extend
Workday HCM
Workday Recruiting
imc Process Guide

Integrations Supported

Atos OneCloud
Cegid Talentsoft
Cornerstone Saba
Degreed
Docebo
Eviden MDR Service
Global Teach
IBM Cloudant
ILIAS
Microsoft Teams
Moodle
OpenSesame
Oracle Cloud Infrastructure
SAP Store
SAP SuccessFactors Learning
WooCommerce
Workday Extend
Workday HCM
Workday Recruiting
imc Process Guide

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Digital Publishing

Date Founded

2011

Company Location

Germany

Company Website

www.speexx.com

Company Facts

Organization Name

Envision Telephony

Date Founded

1994

Company Location

United States

Company Website

www.envisioninc.com

Categories and Features

Language Learning

Augmented Reality
Customization
Dashboard / Reporting
For Businesses
For Individuals
For Learning English Only
For Schools
Gamification
Immediate Grading
Offline Access
Personalized Learning
Progress Tracking
Speech Recognition
Tests / Quizzes
Virtual Reality

Training

Academic / Education
Asynchronous Learning
Blended Learning
Built-In Course Authoring
Built-in LMS
Certification Management
Corporate / Business
Learner Portal
Mobile Learning
Simulation
Synchronous Learning
Training Companies
eCommerce

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Training

Academic / Education
Asynchronous Learning
Blended Learning
Built-In Course Authoring
Built-in LMS
Certification Management
Corporate / Business
Learner Portal
Mobile Learning
Simulation
Synchronous Learning
Training Companies
eCommerce

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

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