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What is Sphinx iQ3?

Sphinx iQ 3 is a versatile and intuitive multi-channel survey platform that supports you in every step of your projects, from designing surveys to interpreting and sharing results. By combining quantitative and qualitative visualization methods, Sphinx iQ 3 allows your data to present a thorough and nuanced perspective on your findings. This cutting-edge tool helps you fully leverage the insights from your research, guiding your decision-making processes. You have the flexibility to tailor your invitation messages and design unique surveys, modifying aspects such as layout, number of questions per page, types of questions, and appreciation notes. Your surveys can be further enhanced by incorporating conditional questions and referral options, ensuring that you address the right queries to the suitable participants. Furthermore, Sphinx iQ 3 facilitates the distribution of engaging and interactive questionnaires that are fully optimized for a range of devices, including desktops, tablets, and smartphones, enhancing user interaction through a responsive design. This adaptability not only helps you connect with your audience more effectively but also leads to richer data collection and analysis, empowering you to make better-informed decisions based on the results. With its robust features, Sphinx iQ 3 revolutionizes the survey process, making it accessible and efficient for all users.

What is ActionTracker?

Customers have the flexibility to shop either online or in-person, converse via phone or use online chat, while field technicians perform services at client locations and complete a questionnaire afterward. In a similar vein, students take part in classes, and both customers and staff can fill out surveys through digital means, paper forms, or mobile applications. When these responses are submitted, they are immediately updated in the ActionTrackerâ„¢, which adapts according to the newly received data, assigns a designated manager, and notifies pertinent parties via email alerts. The ActionTrackerâ„¢ is meticulously engineered to keep track of all interactions with employees and customers, document resolution attempts, including emails and attached files, and even schedule meetings through its integration with Microsoft Outlook. Furthermore, you can set up status codes to keep track of the progress of action items effectively. It is crucial to regularly review your open action items until they are fully resolved; however, once they are marked complete, modifications cannot be made. Each activity is recorded with precise date and time stamps from the user, ensuring a thorough audit trail that enhances transparency and accountability throughout the entire process. This thorough tracking system guarantees that no detail is overlooked and that every action item is appropriately addressed and managed. By employing such a detailed system, organizations can significantly enhance their efficiency and responsiveness, ultimately leading to improved customer satisfaction.

Media

Media

Integrations Supported

Integrations Supported

Microsoft Outlook

API Availability

Has API

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

$195 per month
Free Trial Offered?

Supported Platforms

SaaS
Android

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
On-Site Training

Training Options

Online Training

Company Facts

Organization Name

Le Sphinx

Company Location

France

Company Website

www.lesphinx-developpement.fr/logiciels/enquete-analyse-sphinx-iq/

Company Facts

Organization Name

SurveySquare.com

Date Founded

2004

Company Location

United States

Company Website

www.surveysquare.com

Categories and Features

360 Degree Feedback

Dashboard
Feedback / Surveys
Question Library

Complaint Management

Survey Management

Customer Experience

Dashboard
Survey Management

Customer Satisfaction

Survey Management

Data Analysis

Not specified

Data Discovery

Not specified

Data Entry

Not specified

Data Visualization

Dashboard Creation

Employee Engagement

Not specified

NPS

Not specified

Polling

Data Analysis Tools
Supports Audio / Images / Video

Survey

Custom Survey URLs
Data Analysis Tools
Question Library
Supports Audio / Images / Video

Text Mining

Not specified

User Research

Not specified

Categories and Features

Complaint Management

Complaint Classification
Customer Complaint Tracking
Issue Tracking
Routing

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Survey Management
Trend Analysis

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Project Management
Scheduling
Task Management

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