Medallia Reviews & Ratings

Medallia

5.0 out of 5 stars

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ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
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Ratings and Reviews 1 Rating

Total 5 out of 5 stars
ease 5 out of 5 stars
features 4 out of 5 stars
design 5 out of 5 stars
support 5 out of 5 stars

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What is Sphinx iQ3?

Sphinx iQ 3 is a versatile and intuitive multi-channel survey platform that supports you in every step of your projects, from designing surveys to interpreting and sharing results. By combining quantitative and qualitative visualization methods, Sphinx iQ 3 allows your data to present a thorough and nuanced perspective on your findings. This cutting-edge tool helps you fully leverage the insights from your research, guiding your decision-making processes. You have the flexibility to tailor your invitation messages and design unique surveys, modifying aspects such as layout, number of questions per page, types of questions, and appreciation notes. Your surveys can be further enhanced by incorporating conditional questions and referral options, ensuring that you address the right queries to the suitable participants. Furthermore, Sphinx iQ 3 facilitates the distribution of engaging and interactive questionnaires that are fully optimized for a range of devices, including desktops, tablets, and smartphones, enhancing user interaction through a responsive design. This adaptability not only helps you connect with your audience more effectively but also leads to richer data collection and analysis, empowering you to make better-informed decisions based on the results. With its robust features, Sphinx iQ 3 revolutionizes the survey process, making it accessible and efficient for all users.

What is Medallia?

Medallia provides users with the ability to engage in meaningful and organized methods through both digital and traditional surveys. Our user-friendly survey solutions guarantee the collection of pertinent and actionable data that can lead to significant customer impacts. Utilizing advanced AI technology, Medallia analyzes both structured and unstructured survey data through machine learning, allowing it to reveal sentiment, forecast behaviors, pinpoint trends, and suggest actionable steps to enhance customer experiences. By creating highly effective surveys, you can transform customer journeys for the better. Furthermore, our platform allows for swift management of innovation and change across all facets of your experience management program, including design, email communications, survey questions, and language translations. With Medallia surveys, you are empowered to drive meaningful improvements in customer engagement and satisfaction.

Media

Media

Integrations Supported

Integrations Supported

5X
AWS Marketplace
Acoustic Tealeaf
Adobe Marketo Engage
Anecdote
Beam AI
Chief
Compete Club Management
Contentsquare
Crossbeam
Ikigai
Mindful
Nango
Operata
Pandium
QEval
Salesforce
StepFunction
Thematic
Topbox

API Availability

Has API

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Le Sphinx

Company Location

France

Company Website

www.lesphinx-developpement.fr/logiciels/enquete-analyse-sphinx-iq/

Company Facts

Organization Name

Medallia

Date Founded

2001

Company Location

United States

Company Website

www.medallia.com

Categories and Features

360 Degree Feedback

Dashboard
Feedback / Surveys
Question Library

Complaint Management

Survey Management

Customer Experience

Dashboard
Survey Management

Customer Satisfaction

Survey Management

Data Analysis

Not specified

Data Discovery

Not specified

Data Entry

Not specified

Data Visualization

Dashboard Creation

Employee Engagement

Not specified

NPS

Not specified

Polling

Data Analysis Tools
Supports Audio / Images / Video

Survey

Custom Survey URLs
Data Analysis Tools
Question Library
Supports Audio / Images / Video

Text Mining

Not specified

User Research

Not specified

Categories and Features

360 Degree Feedback

Dashboard
Feedback / Surveys
Progress Tracking
Rater Selection
Self Service Portal
Supports External Reviewers

Complaint Management

Case Management
Complaint Classification
Customer Complaint Tracking
Feedback Management
Issue Tracking
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Journey Mapping Tools

Action Management
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Employee Engagement

Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Pulse Surveys

Journey Orchestration

Not specified

NPS

Not specified

Product Management

Collaboration
Feedback Collection
Idea Management
Prioritization

Qualitative Data Analysis

Annotations
Data Visualization
Multi-Language
Qualitative Comparative Analysis
Quantitative Content Analysis
Sentiment Analysis
Statistical Analysis
Text Analytics

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Text Mining

Boolean Queries
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

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