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What is SpiceX?

SpiceX serves as a powerful tool that allows organizations to unify various client data sources and workflows, ultimately enhancing customer service quality. Recognizing that our clients are our most significant asset, we offer a low-code platform designed for seamless data integration, case management, and workflow optimization. This platform excels in transforming the customer journey by consolidating data from diverse sources into a single user-friendly interface. Consequently, users can access the necessary information at the appropriate moment, drawn from the ideal systems. With the ability to present multiple data streams in a cohesive view, the platform also facilitates data writing to numerous connected systems. By integrating top-tier applications tailored to specific functions, businesses can create a customized platform that meets their unique needs. Rather than attempting to apply a generic approach to business processes, organizations can leverage each application for its intended purpose, thereby optimizing efficiency. Furthermore, an additional layer of security can be implemented by controlling access to sensitive systems, ensuring that only authorized personnel can view critical information. This strategic approach not only bolsters security but also enhances overall operational effectiveness.

What is Eccentex AppBase?

AppBase Customer Service is a versatile low-code platform designed for both customer service and back-office operations, adeptly handling straightforward and intricate journeys alike. Beyond just basic ticketing, it offers comprehensive customer 360 management and case management capabilities. Additionally, the AppBase Email Support Desk efficiently organizes all customer emails as cases, fostering seamless collaboration and organization among team members. This platform empowers businesses to optimize their customer interactions while simplifying the workflow management process.

Media

Media

Integrations Supported

Amazon Connect
Boomi
CallRail
Dentrix
Dialpad Ai Messaging
Elavon
FedEx Ship Manager
GoTo Contact Center
Google Analytics
HubSpot Customer Platform
IBM Watson
Mailchimp
NICE CXone Mpower
NICE Enlighten AI
Oracle Service
RingCentral RingCX
ServiceNow
Textel
Ushur
Zendesk

Integrations Supported

Amazon Connect
Boomi
CallRail
Dentrix
Dialpad Ai Messaging
Elavon
FedEx Ship Manager
GoTo Contact Center
Google Analytics
HubSpot Customer Platform
IBM Watson
Mailchimp
NICE CXone Mpower
NICE Enlighten AI
Oracle Service
RingCentral RingCX
ServiceNow
Textel
Ushur
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$99.70 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SpiceX

Company Location

United States

Company Website

www.spicex.com

Company Facts

Organization Name

Eccentex

Date Founded

2007

Company Location

United States

Company Website

www.eccentex.com

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Low-Code Development

AI-Assisted Development
Business Process Automation
Collaborative Development
Data Aggregation and Publishing
Deployment Management
Drag & Drop
Integrations Management
Iteration Management
Performance Monitoring
Requirements Management
Templates
Visual Modeling
Web / Mobile App Development
Workflow Management

Workflow Management

Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration

Categories and Features

Business Process Management

Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management

Low-Code Development

AI-Assisted Development
Business Process Automation
Collaborative Development
Data Aggregation and Publishing
Deployment Management
Drag & Drop
Integrations Management
Iteration Management
Performance Monitoring
Requirements Management
Templates
Visual Modeling
Web / Mobile App Development
Workflow Management

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