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What is Spiceworks MSP?

With a bit of expertise, Spiceworks can become your central hub for managing all the networks you oversee. This powerful tool enables you to gather network data from various client locations securely via HTTPS, allowing you to streamline management from a unified platform. Once you complete a brief setup process, clients are provided with their own user portals to submit helpdesk requests, all of which funnel into your main Spiceworks system. Each client can utilize their own Active Directory for authentication, enhancing security measures. You can effortlessly track all open help tickets in one interface, automatically assign tasks based on the client, and generate comprehensive reports. The dynamic nature of IT means you're often on the go! Now, you can easily open, close, assign, or respond to help desk tickets from your mobile device using simple text commands. This means you have the freedom to handle client inquiries from virtually anywhere, whether you find yourself at the office, enjoying a lunch break, or even relaxing on the golf course, ensuring that no request goes unanswered. In this way, Spiceworks truly empowers IT professionals to maintain efficiency and responsiveness in their service delivery.

What is Pixelsilk?

The multisite feature from Pixelsilk enables you to manage user accounts and various site elements across an entire client network with remarkable efficiency, while facilitating content sharing and updates across multiple sites at the same time. Think of our multisite CMS as an essential tool that not only enhances your workflow but also alleviates stress in your operations. Each new project you tackle will benefit immensely from the capabilities of our multisite CMS. You can choose to implement a cohesive core template that integrates all essential components, or deliberately design a variety of foundational sites that cater to distinct clients or site categories. For instance, our Copy Site feature simplifies the duplication of a site and the reassignment of its resources with just one click, removing the limitations imposed by your daily work hours. With the power of our multisite CMS, you can effectively grow your ability to manage additional websites for current clients while simultaneously exploring new opportunities, resulting in a boost to both productivity and client satisfaction. This holistic approach not only streamlines your operations but also positions you for sustained growth in a competitive landscape.

Media

Media

Integrations Supported

ManageEngine Patch Manager Plus
Simplesat
ZIRO

Integrations Supported

ManageEngine Patch Manager Plus
Simplesat
ZIRO

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Spiceworks

Date Founded

2006

Company Location

United States

Company Website

www.spiceworks.com/free-managed-service-platform-software/

Company Facts

Organization Name

Pixelsilk

Company Location

United States

Company Website

www.pixelsilk.com

Categories and Features

IT Infrastructure Monitoring

Alerts / Notifications
Application Monitoring
Bandwidth Monitoring
Capacity Planning
Configuration Change Management
Data Movement Monitoring
Health Monitoring
Multi-Platform Support
Performance Monitoring
Point-in-Time Visibility
Reporting / Analytics
Virtual Machine Monitoring

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

RMM

Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management

Categories and Features

Content Management

Audio Content
Customizable Templates
Document Indexing
E-forms
Full Text Search
Image Editor
SEO Management
Text Editor
Version Control
Video Content
Website Management

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