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What is SpinalCore?

How can data from OT, IT, and BIM be merged into a singular platform? The BOS SpinalCore is notable for its foundation on a dynamic digital twin principle, which incorporates middleware logic characteristic of BIM systems to integrate and contextualize information from various sources through an enriched common language, thereby converting the building into a versatile digital platform. This pioneering approach offers a multitude of benefits aimed at boosting the building's intelligence. A standout feature is Drive, a document management system that streamlines document sharing, maintains version control, and organizes documentation hierarchies effectively. Furthermore, Archipel, an ambitious project located in Nanterre with an expansive area of 74,000 m², encompasses five structures, including an impressive high-rise. Intended to be the headquarters for the Vinci group, Archipel is designed to showcase the company’s expertise while demonstrating its dedication to pioneering advancements in digitalization. By utilizing the BOS SpinalCore, organizations can not only enhance operational efficiency but also gain valuable strategic insights, ultimately leading to improved decision-making processes. This comprehensive integration of systems represents a significant step forward in the evolution of smart building technologies.

What is AMC Technology DaVinci?

DaVinci serves as a comprehensive platform for orchestrating interactions, facilitating the creation and implementation of both agent and customer experiences seamlessly. The architecture of DaVinci consists of two core components: Experience Orchestration: This layer features an event-driven framework combined with an extensive array of pre-existing applications tailored for prominent CRM and contact center solutions, granting customer experience leaders and solution architects full command over the user journey. Deployment Orchestration: By offering essential infrastructure services like identity and access management alongside effective data management that includes day one data protection, DaVinci streamlines and hastens the rollout of interaction management solutions. AMC's Interaction Orchestration Platform, enriched with a diverse library of applications and integrated contact center functionalities, simplifies the process of connecting your contact center. Additionally, users have the opportunity to broaden their capabilities by delving into a myriad of possibilities. The integration of computer telephony enhances the user experience, exceeding contemporary standards in areas such as routing and workflows. With features like screen pop and click-to-dial readily available within the CRM, users find it convenient to access essential tools, and integrating CTI with existing applications (both CRM and telephony systems) is straightforward and efficient. This level of integration not only boosts productivity but also elevates overall customer satisfaction.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SpinalCom

Date Founded

2009

Company Location

France

Company Website

www.spinalcom.com/en/our-solutions/spinalcore-bos/

Company Facts

Organization Name

AMC Technology

Date Founded

1995

Company Location

United States

Company Website

www.amctechnology.com/contact-center-solution/

Categories and Features

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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