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What is SpinalCore?
How can data from OT, IT, and BIM be merged into a singular platform? The BOS SpinalCore is notable for its foundation on a dynamic digital twin principle, which incorporates middleware logic characteristic of BIM systems to integrate and contextualize information from various sources through an enriched common language, thereby converting the building into a versatile digital platform. This pioneering approach offers a multitude of benefits aimed at boosting the building's intelligence. A standout feature is Drive, a document management system that streamlines document sharing, maintains version control, and organizes documentation hierarchies effectively. Furthermore, Archipel, an ambitious project located in Nanterre with an expansive area of 74,000 m², encompasses five structures, including an impressive high-rise. Intended to be the headquarters for the Vinci group, Archipel is designed to showcase the company’s expertise while demonstrating its dedication to pioneering advancements in digitalization. By utilizing the BOS SpinalCore, organizations can not only enhance operational efficiency but also gain valuable strategic insights, ultimately leading to improved decision-making processes. This comprehensive integration of systems represents a significant step forward in the evolution of smart building technologies.
What is AMC Technology DaVinci?
DaVinci serves as a comprehensive platform for orchestrating interactions, facilitating the creation and implementation of both agent and customer experiences seamlessly.
The architecture of DaVinci consists of two core components:
Experience Orchestration: This layer features an event-driven framework combined with an extensive array of pre-existing applications tailored for prominent CRM and contact center solutions, granting customer experience leaders and solution architects full command over the user journey.
Deployment Orchestration: By offering essential infrastructure services like identity and access management alongside effective data management that includes day one data protection, DaVinci streamlines and hastens the rollout of interaction management solutions.
AMC's Interaction Orchestration Platform, enriched with a diverse library of applications and integrated contact center functionalities, simplifies the process of connecting your contact center. Additionally, users have the opportunity to broaden their capabilities by delving into a myriad of possibilities. The integration of computer telephony enhances the user experience, exceeding contemporary standards in areas such as routing and workflows. With features like screen pop and click-to-dial readily available within the CRM, users find it convenient to access essential tools, and integrating CTI with existing applications (both CRM and telephony systems) is straightforward and efficient. This level of integration not only boosts productivity but also elevates overall customer satisfaction.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
SpinalCom
Date Founded
2009
Company Location
France
Company Website
www.spinalcom.com/en/our-solutions/spinalcore-bos/
Company Facts
Organization Name
AMC Technology
Date Founded
1995
Company Location
United States
Company Website
www.amctechnology.com/contact-center-solution/
Categories and Features
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics