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What is Opiniator?
Opiniator provides a digital comment card solution aimed at streamlining the collection of customer feedback and enhancing recovery efforts for brick-and-mortar stores. This cutting-edge system allows patrons to submit real-time evaluations, remarks, and recommendations through their smartphones at any stage of their shopping experience, while also keeping track of any issues until they are fully addressed. By implementing this digital comment card, retailers can tackle customer grievances proactively before they escalate and lead to the departure of customers, possibly taking their companions with them. The system enables effective monitoring of complaints and responses from staff until every concern is resolved, significantly reducing the likelihood of harmful online reviews surfacing too late for the business to handle. When customers voice their dissatisfaction, they are quickly reached out to for recovery, which helps in retaining their loyalty. Furthermore, it allows businesses to pinpoint and rectify health, safety, or maintenance challenges before they negatively impact customer experiences. With an intuitive dashboard, companies receive immediate notifications regarding feedback and can swiftly take appropriate measures. They can engage with customer issues, oversee all actions taken until resolution is achieved, and ultimately restore customer trust. This all-encompassing strategy not only boosts customer satisfaction but also cultivates lasting brand loyalty, creating a more resilient retail environment. As a result, businesses can thrive with a dedicated customer base that appreciates their commitment to addressing concerns.
Integrations Supported
Sonic XML Server
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$40 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Spiral Technologies
Company Location
United States
Company Website
www.spiralup.co
Company Facts
Organization Name
Oberon3
Date Founded
2009
Company Location
United States
Company Website
www.opiniator.com
Categories and Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Categories and Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video