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Ratings and Reviews 0 Ratings
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What is Spiraldesk?
Spiraldesk offers a robust online helpdesk solution tailored for businesses managing multiple brands, profit centers, locations, or product lines, ensuring seamless management of customer service and communication across diverse entities. Many firms operate several disconnected business units under a unified leadership, and Spiraldesk provides a centralized platform to oversee customer service tasks for each unit, even when they adhere to different operational procedures. Each of these business units may employ various applications, such as a CRM system, to optimize their workflows. Users can classify support tickets based on numerous criteria, including brands, products, companies, locations, or clients, all accessible through a single, integrated interface. The platform also supports the creation of customized filters for both web and mobile access, while allowing users to tag tickets by subject, content, customer, and other attributes, guaranteeing swift retrieval with minimal effort. This adaptability not only boosts collaboration among teams but also ensures that all customer inquiries are resolved promptly and effectively, ultimately enhancing the overall customer experience. Additionally, the intuitive design of Spiraldesk encourages teams to engage with the system regularly, reinforcing their commitment to excellent service.
What is KorTerra?
Boost the efficiency of locate teams to ensure accuracy and financial success. Introduce automation for ticket management by assigning and prioritizing them based on factors such as status, geographical area, time of day, and other pertinent criteria. Reduce liability risks by producing thorough documentation of work, including visual proof. Increase the visibility of critical tickets to lower risk and streamline the process of identifying which tickets need to be prioritized for auditing. Call centers are witnessing a steady annual increase in locate requests across North America, prompting your team to leverage reliable tools designed to enhance locate operations and maximize productivity. KorTerra Locate Management empowers your organization to improve employee utilization, reduce costs, and carry out locate tasks in a safe and efficient manner. By automating workflows, you can decrease expenses associated with locator dispatch while ensuring adherence to schedules. This method effectively reduces instances of late locates by offering resources that enhance overall productivity and effectiveness. Consequently, the strategic use of these tools will enable your team to thrive amid competitive pressures while continuously adapting to the evolving demands of the industry. Embracing such innovative solutions is key to sustaining long-term success and achieving operational excellence.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
$10 per user per month
Billed annually
Free Version
Free Trial Offered?
Pricing Information
Pricing not provided
Free Version
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Spiraldesk Holdings
Company Location
India
Company Website
www.spiraldesk.com
Company Facts
Organization Name
KorTerra
Date Founded
1990
Company Location
United States
Company Website
www.korterra.com
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Categories and Features
Risk Management
Alerts/Notifications
Auditing
Business Process Control
Compliance Management
Corrective Actions (CAPA)
Dashboard
Exceptions Management
IT Risk Management
Internal Controls Management
Legal Risk Management
Mobile Access
Operational Risk Management
Predictive Analytics
Reputation Risk Management
Response Management
Risk Assessment