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What is Splashtop Remote Support?

Splashtop Remote Support is a comprehensive remote support, remote access, and endpoint management platform designed to help IT teams securely troubleshoot, monitor, manage, and support computers and mobile devices across distributed environments. The platform provides both attended and unattended remote access capabilities for Windows, Mac, Linux, iOS, and Android devices, allowing technicians to connect quickly through session codes or managed endpoint access. Splashtop enables IT professionals to remotely control devices, perform troubleshooting, elevate sessions to administrator privileges, reboot and reconnect systems, access background management tools, and collaborate with multiple technicians during support sessions. The platform includes built-in communication tools such as in-session chat and voice calls that improve interaction between technicians and end users during remote support workflows. Splashtop also integrates with major PSA ticketing and IT service management platforms including Zendesk, Freshservice, Freshdesk, Jira, Spiceworks, and Microsoft Teams, helping organizations streamline ticket handling, workflow automation, and support operations. In addition to remote support, the platform offers Autonomous Endpoint Management features that allow businesses to automate patch management, deploy software updates, monitor device health, manage vulnerabilities, track hardware and software inventory, and enforce centralized endpoint policies across distributed systems. Splashtop places strong emphasis on security through end-to-end encryption, two-factor authentication, endpoint MFA, IP whitelisting, session audit logging, cloud recording, secure cloud and on-premises hosting, and compliance with standards such as SOC 2, SOC 3, ISO/IEC 27001, and GDPR.

What is Deep Freeze?

Faronics Deep Freeze provides a powerful solution that keeps PCs nearly impervious to unwanted changes. It protects endpoints by maintaining a snapshot of the desired configurations and settings determined by IT administrators. A quick reboot effectively wipes away any undesired modifications, restoring the system to its original Frozen state. This allows you to secure your endpoints according to the specified configurations. Any unexpected alterations can be effortlessly undone with a simple restart, enabling continuous user access without the burdens of strict lockdowns aimed at enhancing security. Moreover, the ability to reboot helps to counteract configuration drifts while allowing users to retain their progress. Rebooting also ensures that harmful changes, including those resulting from phishing attacks, can be reversed. Only software that has been authorized will persist on the system, while any unauthorized applications are eliminated, thus maintaining compliance with licensing regulations. Additionally, Deep Freeze effectively addresses harmful alterations, including those from zero-day vulnerabilities, preserving the integrity of your systems. This solution not only combines strong security measures with user convenience but also empowers IT professionals to manage their environments efficiently and confidently. Ultimately, Deep Freeze is an indispensable tool for IT management, striking an ideal balance between protection and usability.

Media

Media

Integrations Supported

Acronis Cyber Protect
Active Directory
Addigy
Atera
Autotask PSA
Freshdesk
Freshservice
IBM MaaS360
Jira
Microsoft Teams
Naverisk RMM & PSA
NinjaOne
ServiceNow
Spiceworks Network Monitor
Syncro
Zendesk

Integrations Supported

Anti-Executable
ThreatAware

API Availability

API Availability

Pricing Information

$40/month for 25 computers
Splashtop Remote Support Premium starts at $40/month for 25 computers with unlimited technicians and secondary remote access users. Additional plans available up to 5,000+ computers as low as $0.10 per computer per month. Most plans billed annually. NEW option to pay monthly.
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
Linux

Supported Platforms

SaaS
Windows
Mac

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

Splashtop

Date Founded

2006

Company Location

United States

Company Website

www.splashtop.com/products/remote-support

Company Facts

Organization Name

Faronics

Company Website

www.faronics.com/products/deep-freeze/enterprise

Categories and Features

Endpoint Protection

Activity Log
Antivirus
Application Security
Device Management
Web Threat Management

MSP

Patch Management
Remote Access
Remote Systems Monitoring
Scheduling

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer

RMM

Deployment Management
For MSPs
IT Asset Management
Mobile Access
Real-time Alerts

Categories and Features

IT Management

Scheduling

Sandbox

Not specified

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