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support 5 out of 5 stars

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What is Splashtop Remote Support?

Splashtop Remote Support is a comprehensive remote support, remote access, and endpoint management platform designed to help IT teams securely troubleshoot, monitor, manage, and support computers and mobile devices across distributed environments. The platform provides both attended and unattended remote access capabilities for Windows, Mac, Linux, iOS, and Android devices, allowing technicians to connect quickly through session codes or managed endpoint access. Splashtop enables IT professionals to remotely control devices, perform troubleshooting, elevate sessions to administrator privileges, reboot and reconnect systems, access background management tools, and collaborate with multiple technicians during support sessions. The platform includes built-in communication tools such as in-session chat and voice calls that improve interaction between technicians and end users during remote support workflows. Splashtop also integrates with major PSA ticketing and IT service management platforms including Zendesk, Freshservice, Freshdesk, Jira, Spiceworks, and Microsoft Teams, helping organizations streamline ticket handling, workflow automation, and support operations. In addition to remote support, the platform offers Autonomous Endpoint Management features that allow businesses to automate patch management, deploy software updates, monitor device health, manage vulnerabilities, track hardware and software inventory, and enforce centralized endpoint policies across distributed systems. Splashtop places strong emphasis on security through end-to-end encryption, two-factor authentication, endpoint MFA, IP whitelisting, session audit logging, cloud recording, secure cloud and on-premises hosting, and compliance with standards such as SOC 2, SOC 3, ISO/IEC 27001, and GDPR.

What is Panda Fusion?

Fusion combines our Systems Management and Endpoint Protection Plus services to thoroughly protect, manage, and support all devices within your organization. This cloud-based platform allows for rapid implementation, eliminating the need for regular upkeep or costly server expenditures. Strengthen your endpoint security approach with a wide array of IT and endpoint security products and modules specifically crafted to reduce risks and minimize the chances of security breaches. You have the capability to identify and block malicious activities or noncompliance, address vulnerabilities, apply necessary patches and updates, encrypt sensitive information, and efficiently oversee your corporate systems and endpoints. WatchGuard offers a comprehensive solution that provides everything you need in one unified platform, delivering a smooth experience for your business. This all-inclusive system not only simplifies security efforts but also ensures robust protection for your organizational assets while adapting to the evolving landscape of cyber threats. By centralizing these functions, organizations can focus on their core objectives with peace of mind, knowing their security needs are effectively managed.

Media

Media

Integrations Supported

Acronis Cyber Protect
Active Directory
Addigy
Atera
Autotask PSA
Datto SIRIS
Freshdesk
Freshservice
IBM MaaS360
Jira
Microsoft Teams
Naverisk RMM & PSA
ServiceNow
Spiceworks Network Monitor
Splashtop Autonomous Endpoint Management
Syncro
Zendesk

Integrations Supported

AT&T Alien Labs Open Threat Exchange

API Availability

API Availability

Pricing Information

$40/month for 25 computers
Splashtop Remote Support Premium starts at $40/month for 25 computers with unlimited technicians and secondary remote access users. Additional plans available up to 5,000+ computers as low as $0.10 per computer per month. Most plans billed annually. NEW option to pay monthly.
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Splashtop

Date Founded

2006

Company Location

United States

Company Website

www.splashtop.com/products/remote-support

Company Facts

Organization Name

WatchGuard Technologies

Date Founded

1996

Company Location

United States

Company Website

www.watchguard.com/wgrd-products/panda-security-operations

Categories and Features

Endpoint Protection

Activity Log
Antivirus
Application Security
Device Management
Web Threat Management

MSP

Patch Management
Remote Access
Remote Systems Monitoring
Scheduling

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer

RMM

Deployment Management
For MSPs
IT Asset Management
Mobile Access
Real-time Alerts

Categories and Features

Computer Security

Anti Spam
Antivirus
Real Time Monitoring
Security Event Log
Vulnerability Protection

Network Security

Access Control
Firewalls
Internet Usage Monitoring
Vulnerability Scanning

RMM

Not specified

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