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What is Splashtop Remote Support?

Splashtop Remote Support is a comprehensive remote support, remote access, and endpoint management platform designed to help IT teams securely troubleshoot, monitor, manage, and support computers and mobile devices across distributed environments. The platform provides both attended and unattended remote access capabilities for Windows, Mac, Linux, iOS, and Android devices, allowing technicians to connect quickly through session codes or managed endpoint access. Splashtop enables IT professionals to remotely control devices, perform troubleshooting, elevate sessions to administrator privileges, reboot and reconnect systems, access background management tools, and collaborate with multiple technicians during support sessions. The platform includes built-in communication tools such as in-session chat and voice calls that improve interaction between technicians and end users during remote support workflows. Splashtop also integrates with major PSA ticketing and IT service management platforms including Zendesk, Freshservice, Freshdesk, Jira, Spiceworks, and Microsoft Teams, helping organizations streamline ticket handling, workflow automation, and support operations. In addition to remote support, the platform offers Autonomous Endpoint Management features that allow businesses to automate patch management, deploy software updates, monitor device health, manage vulnerabilities, track hardware and software inventory, and enforce centralized endpoint policies across distributed systems. Splashtop places strong emphasis on security through end-to-end encryption, two-factor authentication, endpoint MFA, IP whitelisting, session audit logging, cloud recording, secure cloud and on-premises hosting, and compliance with standards such as SOC 2, SOC 3, ISO/IEC 27001, and GDPR.

What is JumpCloud?

Around the globe, small and medium-sized enterprises (SMEs) can achieve unparalleled freedom of choice by collaborating with JumpCloud. By utilizing its cloud-based open directory platform, JumpCloud streamlines the management and security of identities, access, and devices, allowing IT teams and managed service providers (MSPs) to efficiently support a variety of operating systems including Windows, Mac, Linux, and Android. This innovative solution enables users to manage identities either directly or through their chosen HRIS or productivity tools, while also granting access to numerous on-premises and cloud applications with a single, secure set of credentials. To explore the full potential of this comprehensive platform, consider starting a free 30-day trial of JumpCloud today and experience the benefits firsthand. Embrace the future of IT management and watch your business thrive.

Media

Media

Integrations Supported

Active Directory
Addigy
IBM MaaS360
Jira
Naverisk RMM & PSA

Integrations Supported

Active Directory
Abstract Security
Adaptive Security
Axonius
Bucketlist Rewards
Carbide
Greenhouse
Kadence
Lattice
Paillor
Pinpoint
PrivacyPerfect
Slack
ThreatAware
Torpago
envivo

API Availability

API Availability

Pricing Information

$40/month for 25 computers
Splashtop Remote Support Premium starts at $40/month for 25 computers with unlimited technicians and secondary remote access users. Additional plans available up to 5,000+ computers as low as $0.10 per computer per month. Most plans billed annually. NEW option to pay monthly.
Free Trial Offered?

Pricing Information

$9/user
For complete pricing and to see all of our package options, please visit our website
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
Linux

Supported Platforms

SaaS
Windows
Mac
On-Prem
Linux

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Splashtop

Date Founded

2006

Company Location

United States

Company Website

www.splashtop.com/products/remote-support

Company Facts

Organization Name

JumpCloud

Date Founded

2012

Company Location

United States

Company Website

jumpcloud.com

Categories and Features

Endpoint Protection

Activity Log
Antivirus
Application Security
Device Management
Web Threat Management

MSP

Patch Management
Remote Access
Remote Systems Monitoring
Scheduling

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer

RMM

Deployment Management
For MSPs
IT Asset Management
Mobile Access
Real-time Alerts

Categories and Features

Authentication

Biometric
Credential Management
Multifactor Authentication
Policy Management
Self Service Portal
Single Sign On

Cloud Directory

Not specified

Cloud Management

Access Control

Cybersecurity

Endpoint Management

Endpoint Protection

Activity Log
Application Security
Device Management
Encryption

Identity Management

Access Certification
Compliance Management
Multifactor Authentication
Password Management
Privileged Account Management
Self-Service Access Request
Single Sign On
User Activity Monitoring
User Provisioning

IT Management

Compliance Management
Event Logs
Patch Management
Remote Access
User Activity Monitoring

IT Service

IT Asset Management
Self Service Portal

MSP

Dashboard
Privileged Access Management (PAM)
Remote Access
Remote Systems Monitoring
Scheduling

Network Security

Not specified

Password Management

Credential Management
Multifactor Authentication
Password Generator
Password Reset
Password Synchronization
Single Sign On
User Management

Policy Management

Policy Creation
Policy Library
Reporting / Analytics

Privileged Access Management

Application Access Control
Credential Management
Endpoint Management
For MSPs
Granular Access Controls
Multifactor Authentication
Password Management
Policy Management
Remote Access Management
User Activity Monitoring

RMM

Not specified

Server Management

Credential Management
Event Logs
User Activity Monitoring
Virtual Machine Monitoring

Shadow IT Discovery

Not specified

SIEM

Application Security
Compliance Reporting
Endpoint Management
Log Management

Single Sign On

Biometric
Credential Management
Identity Federation
Multifactor Authentication
Password Management
Policy Management
User Management

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