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What is Splashtop Remote Support?

Splashtop Remote Support is a comprehensive remote support, remote access, and endpoint management platform designed to help IT teams securely troubleshoot, monitor, manage, and support computers and mobile devices across distributed environments. The platform provides both attended and unattended remote access capabilities for Windows, Mac, Linux, iOS, and Android devices, allowing technicians to connect quickly through session codes or managed endpoint access. Splashtop enables IT professionals to remotely control devices, perform troubleshooting, elevate sessions to administrator privileges, reboot and reconnect systems, access background management tools, and collaborate with multiple technicians during support sessions. The platform includes built-in communication tools such as in-session chat and voice calls that improve interaction between technicians and end users during remote support workflows. Splashtop also integrates with major PSA ticketing and IT service management platforms including Zendesk, Freshservice, Freshdesk, Jira, Spiceworks, and Microsoft Teams, helping organizations streamline ticket handling, workflow automation, and support operations. In addition to remote support, the platform offers Autonomous Endpoint Management features that allow businesses to automate patch management, deploy software updates, monitor device health, manage vulnerabilities, track hardware and software inventory, and enforce centralized endpoint policies across distributed systems. Splashtop places strong emphasis on security through end-to-end encryption, two-factor authentication, endpoint MFA, IP whitelisting, session audit logging, cloud recording, secure cloud and on-premises hosting, and compliance with standards such as SOC 2, SOC 3, ISO/IEC 27001, and GDPR.

What is Nizlo?

Nizlo operates as a cloud-enabled platform designed for remote monitoring and management, specifically tailored for managed service providers and internal IT departments. It integrates multiple functionalities, including customer management, site organization, endpoint inventory, system health monitoring, alert notifications, patch management, remote support processes, automation capabilities, detailed reporting, and technician performance tracking, all within a unified interface. At present, native agents support both Windows and macOS systems, with plans to extend compatibility to Linux in the near future. The Core package can be subscribed to for as low as $59 per month, encompassing unlimited RMM endpoints and access for a single technician. Both the Core and Scale packages feature a 14-day trial that doesn't require a credit card, enabling potential users to test the functionalities extensively. This platform proves to be an excellent choice for teams looking to trial an RMM solution via a well-structured pilot on selected noncritical endpoints, facilitating an effective evaluation prior to widespread deployment. By adopting this strategy, IT teams can not only simplify management tasks but also significantly boost their operational efficiency. Moreover, the ability to assess the system without financial commitment allows for more informed decision-making.

Media

Media

No images available

Integrations Supported

Autotask PSA
Acronis Cyber Protect
Addigy
Atera
Datto SIRIS
Freshdesk
Jira
Naverisk RMM & PSA
NinjaOne
Spiceworks Network Monitor
Syncro
Zendesk

Integrations Supported

Autotask PSA
Bitdefender GravityZone
CrowdStrike Falcon
HaloPSA
IT Glue
N‑able Passportal
SentinelOne Singularity

API Availability

API Availability

Pricing Information

$40/month for 25 computers
Splashtop Remote Support Premium starts at $40/month for 25 computers with unlimited technicians and secondary remote access users. Additional plans available up to 5,000+ computers as low as $0.10 per computer per month. Most plans billed annually. NEW option to pay monthly.
Free Trial Offered?

Pricing Information

$59/month
Core is $59 per month and includes unlimited RMM endpoints and one technician. Core and Scale include a 14-day trial without a credit card.
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
Linux

Supported Platforms

SaaS
Windows
Mac

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

Splashtop

Date Founded

2006

Company Location

United States

Company Website

www.splashtop.com/products/remote-support

Company Facts

Organization Name

Cloud 84 Holdings

Date Founded

2025

Company Location

United States

Company Website

nizlo.com

Categories and Features

Endpoint Protection

Activity Log
Antivirus
Application Security
Device Management
Web Threat Management

MSP

Patch Management
Remote Access
Remote Systems Monitoring
Scheduling

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer

RMM

Deployment Management
For MSPs
IT Asset Management
Mobile Access
Real-time Alerts

Categories and Features

RMM

Not specified

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