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What is Splashtop SOS?

Splashtop SOS simplifies the process of providing remote assistance, eliminating the need for physical travel to the user’s location and saving valuable time. With just a few steps, you can remotely access the device and take control immediately, allowing for swift diagnosis and resolution of issues that will satisfy your customers. Key Features and Advantages * Streamlined process - Users can easily open the SOS application on their device, which can be customized with your branding, and once they provide the session code, you can initiate the support session seamlessly. * Essential tools and functionalities - Equipped with everything necessary for efficient problem-solving, you can collaborate through screen sharing, swiftly transfer files, and communicate with other users during the session. * Comprehensive device support - Every package offers unlimited device support, with the only cost being the number of concurrent technicians each year, and importantly, there are no annual price increases, setting it apart from other remote support solutions. * By using Splashtop SOS, support becomes not just easier but also more cost-effective, ensuring both efficiency and customer satisfaction.

What is Delinea Connection Manager?

Begin immediate deployment from the outset to ensure a swift start. Attain elastic scalability to support future growth seamlessly. Achieve thorough visibility over an array of connections from a single, centralized dashboard. Using a streamlined interface, access required credentials from the secret server vault, whether hosted on-site or in the cloud. Manage and document multiple remote sessions at once, allowing for effortless switching between active sessions or starting a new one in a separate tab, with the ability to maximize to full screen effortlessly. Efficiently oversee numerous remote connections from one display. Initiate and set up sessions across varied environments with ease. As IT departments broaden their reach across extensive networks, embrace new cloud services, and utilize different connection protocols, there is a pressing need to interact with various privileged users while addressing the unique requirements of multiple business teams and customer environments. In doing so, they must carefully monitor privileged accounts throughout all sessions. Teams encounter the complexity of navigating intricate networks, diverse cloud offerings, and varying user demands regularly. Connection Manager emerges as a robust solution for overseeing remote connections, providing an all-in-one platform for managing remote sessions, which significantly streamlines the management process. This cutting-edge approach not only simplifies operational tasks but also bolsters security measures across the organization. Ultimately, by adopting this solution, teams can enhance their efficiency and safeguard their digital assets more effectively.

Media

Media

Integrations Supported

Active Directory
Freshdesk
Freshservice
ServiceNow
Splashtop Remote Support
Zendesk

Integrations Supported

Active Directory
Freshdesk
Freshservice
ServiceNow
Splashtop Remote Support
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$199.00/year/user
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Splashtop

Date Founded

2006

Company Location

United States

Company Website

www.splashtop.com/sos

Company Facts

Organization Name

Delinea

Company Location

United States

Company Website

delinea.com/products/connection-manager

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Remote Desktop

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Categories and Features

Remote Desktop

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

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