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What is Splunk IT Service Intelligence?

Protect business service-level agreements by employing dashboards that facilitate the observation of service health, alert troubleshooting, and root cause analysis. Improve mean time to resolution (MTTR) with real-time event correlation, automated incident prioritization, and smooth integrations with IT service management (ITSM) and orchestration tools. Utilize sophisticated analytics, such as anomaly detection, adaptive thresholding, and predictive health scoring, to monitor key performance indicators (KPIs) and proactively prevent potential issues up to 30 minutes in advance. Monitor performance in relation to business operations through pre-built dashboards that not only illustrate service health but also create visual connections to their foundational infrastructure. Conduct side-by-side evaluations of various services while associating metrics over time to effectively identify root causes. Harness machine learning algorithms paired with historical service health data to accurately predict future incidents. Implement adaptive thresholding and anomaly detection methods that automatically adjust rules based on previously recorded behaviors, ensuring alerts remain pertinent and prompt. This ongoing monitoring and adjustment of thresholds can greatly enhance operational efficiency. Moreover, fostering a culture of continuous improvement will allow teams to respond swiftly to emerging challenges and drive better overall service delivery.

What is Avora?

Leverage the capabilities of AI to identify anomalies and conduct thorough root cause analysis concerning the critical metrics that drive your organization. Utilizing advanced machine learning, Avora ensures continuous, 24/7 monitoring of your business metrics, promptly alerting you to significant occurrences so that you can act within hours rather than enduring delays of days or weeks. It efficiently processes millions of records every hour, detecting unusual trends that highlight both potential risks and opportunities affecting your operations. By applying root cause analysis, you are able to accurately identify the factors influencing your business metrics, facilitating quick and informed decision-making. With Avora’s machine learning functionalities and alert mechanisms, you can effortlessly integrate these features into your existing applications using our detailed APIs. Stay updated on anomalies, changes in trends, and breaches of established thresholds via multiple communication channels including email, Slack, Microsoft Teams, or any service through Webhooks. Enhance team collaboration by sharing vital insights, allowing team members to track current metrics and receive real-time alerts, which cultivates a proactive business management environment. This collaborative approach not only keeps your team informed but also equips them with the agility needed to navigate a fast-evolving marketplace, ensuring that your organization remains competitive and responsive.

Media

Media

Integrations Supported

BlueCat Gateway
Braintree
CloudFabrix
Cyberint Argos Platform
Desktop.com
Dropbox
Evolven
Google Analytics
HubSpot Marketing Hub
Magento
Mailchimp
Microsoft Excel
Oracle Responsys
PayPal
Rambox
SAP Store
Salesforce
Splunk User Behavior Analytics
The Galileo Suite
Xero

Integrations Supported

BlueCat Gateway
Braintree
CloudFabrix
Cyberint Argos Platform
Desktop.com
Dropbox
Evolven
Google Analytics
HubSpot Marketing Hub
Magento
Mailchimp
Microsoft Excel
Oracle Responsys
PayPal
Rambox
SAP Store
Salesforce
Splunk User Behavior Analytics
The Galileo Suite
Xero

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Cisco

Date Founded

1984

Company Location

United States

Company Website

www.splunk.com/en_us/products/it-service-intelligence.html

Company Facts

Organization Name

Avora

Date Founded

2014

Company Location

United Kingdom

Company Website

avora.io

Categories and Features

IT Alerting

Alert Noise Reduction
Alert Routing
Dynamic Notifications
Enriched Incident Context
Escalation Policies
Incident History Audit
Multi-User Alerting
Multiple Alert Types
On-Call Management
Rich HTML Email Notifications

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

Categories and Features

Business Intelligence

Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics

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