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What is Splunk IT Service Intelligence?

Protect business service-level agreements by employing dashboards that facilitate the observation of service health, alert troubleshooting, and root cause analysis. Improve mean time to resolution (MTTR) with real-time event correlation, automated incident prioritization, and smooth integrations with IT service management (ITSM) and orchestration tools. Utilize sophisticated analytics, such as anomaly detection, adaptive thresholding, and predictive health scoring, to monitor key performance indicators (KPIs) and proactively prevent potential issues up to 30 minutes in advance. Monitor performance in relation to business operations through pre-built dashboards that not only illustrate service health but also create visual connections to their foundational infrastructure. Conduct side-by-side evaluations of various services while associating metrics over time to effectively identify root causes. Harness machine learning algorithms paired with historical service health data to accurately predict future incidents. Implement adaptive thresholding and anomaly detection methods that automatically adjust rules based on previously recorded behaviors, ensuring alerts remain pertinent and prompt. This ongoing monitoring and adjustment of thresholds can greatly enhance operational efficiency. Moreover, fostering a culture of continuous improvement will allow teams to respond swiftly to emerging challenges and drive better overall service delivery.

What is BMC AMI Ops?

BMC AMI Ops is an AIOps-powered mainframe operations platform that helps enterprises improve observability, resilience, performance, automation, and cost control. The solution is designed for teams managing critical mainframe environments where blind spots, alert noise, manual triage, and performance issues can create operational risk. BMC AMI Ops provides a single integrated view across multiple mainframe systems and subsystems, giving teams clearer visibility into z/OS, z/OS UNIX, CICS, Db2, IMS, IBM MQ, Java workloads, networks, storage, batch processing, and capacity drivers. Its AI-driven anomaly detection helps identify unusual behavior and potential issues before they become service disruptions. Self-learning AI and machine learning models continuously adapt to system behavior, improving the accuracy of problem detection over time. Embedded GenAI capabilities translate findings into context, business impact, and guided remediation so operators can move from alert to action faster. The platform also supports OpenTelemetry-compliant streaming, helping organizations extend mainframe observability into broader enterprise monitoring and analytics platforms. BMC AMI Ops helps consolidate alerts, reduce operational noise, automate repetitive tasks, and improve mean time to detect and resolve problems. Its automation and optimization capabilities can reduce human error, improve resource utilization, lower CPU and MIPS usage, and support more efficient mainframe operations. The broader capability set includes monitoring, automation, network visibility, CICS control, Db2 optimization, IMS insights, Java environment monitoring, MQ management, storage oversight, batch optimization, cost analytics, console management, and real-time operational data streaming.

Media

Media

Integrations Supported

AXYVOR
Azure DevOps
BMC Helix CMDB
BlueCat Gateway
Broadcom Mainframe Security Insights Platform
Cherwell HR Service Management
Cherwell Software
Citrix Analytics
CloudApper iPaaS
CloudFabrix
Evolven
Flexera One
IBM Db2
IBM z/OS
Rocket PRO/JCL
SAP Cloud Platform
SAP Store
Splunk User Behavior Analytics
The Galileo Suite

Integrations Supported

AXYVOR
Azure DevOps
BMC Helix CMDB
BlueCat Gateway
Broadcom Mainframe Security Insights Platform
Cherwell HR Service Management
Cherwell Software
Citrix Analytics
CloudApper iPaaS
CloudFabrix
Evolven
Flexera One
IBM Db2
IBM z/OS
Rocket PRO/JCL
SAP Cloud Platform
SAP Store
Splunk User Behavior Analytics
The Galileo Suite

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Cisco

Date Founded

1984

Company Location

United States

Company Website

www.splunk.com/en_us/products/it-service-intelligence.html

Company Facts

Organization Name

BMC Software

Date Founded

1980

Company Location

United States

Company Website

www.bmc.com/it-solutions/bmc-ami-ops.html

Categories and Features

IT Alerting

Alert Noise Reduction
Alert Routing
Dynamic Notifications
Enriched Incident Context
Escalation Policies
Incident History Audit
Multi-User Alerting
Multiple Alert Types
On-Call Management
Rich HTML Email Notifications

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

Categories and Features

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