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What is Splunk IT Service Intelligence?
Protect business service-level agreements by employing dashboards that facilitate the observation of service health, alert troubleshooting, and root cause analysis. Improve mean time to resolution (MTTR) with real-time event correlation, automated incident prioritization, and smooth integrations with IT service management (ITSM) and orchestration tools. Utilize sophisticated analytics, such as anomaly detection, adaptive thresholding, and predictive health scoring, to monitor key performance indicators (KPIs) and proactively prevent potential issues up to 30 minutes in advance. Monitor performance in relation to business operations through pre-built dashboards that not only illustrate service health but also create visual connections to their foundational infrastructure. Conduct side-by-side evaluations of various services while associating metrics over time to effectively identify root causes. Harness machine learning algorithms paired with historical service health data to accurately predict future incidents. Implement adaptive thresholding and anomaly detection methods that automatically adjust rules based on previously recorded behaviors, ensuring alerts remain pertinent and prompt. This ongoing monitoring and adjustment of thresholds can greatly enhance operational efficiency. Moreover, fostering a culture of continuous improvement will allow teams to respond swiftly to emerging challenges and drive better overall service delivery.
What is I&B monitoring?
I&B monitoring is a Business & IT infrastructure monitoring platform, available in the cloud or deployed on-premise inside your own perimeter. It answers a question most monitoring tools leave open: when something breaks, what does it cost the business? Business performance, IT services and infrastructure sit in one observability model, so every role reads the same data.
Data collection covers metrics, logs and traces from servers, databases, containers, virtual machines, network gear and applications. Prometheus-style exporters and templates handle common technologies out of the box: you decide what to monitor and which metrics matter. Rollout is automated: download the generated Ansible files and deploy monitoring across the whole estate with one command, instead of configuring exporters host by host.
The model is hierarchical: business units and subunits, IT services, service layers, individual resources. Graph-based visualisation exposes the relationships between them, so teams can trace a degraded KPI to the service, layer and resource behind it, or see which business units a failing component affects right now.
Dashboards match the role. Executives and business unit managers track KPIs and overall status; operations teams watch real-time service and resource health; DevOps and SRE engineers work with incident context and correlated metrics; security teams gain operational context around anomalies. Ready-made dashboards for business, service and layer monitoring remove the setup phase.
Alerting is contextual rather than mechanical. Related threshold breaches are grouped into single actionable incidents, and the platform separates component faults, layer problems, outages and business-impacting events, keeping noise down. Jira, Zendesk, Zoho Desk and email integrations open enriched tickets automatically.
Flexible XaaS licensing. Used in telecom, finance, healthcare and technology, with on-premise for regulated environments.
Integrations Supported
AXYVOR
BlueCat Gateway
CloudApper iPaaS
CloudFabrix
Evolven
Integrations Supported
360 Mass Email
Ansible
Grafana Cloud
Jira
Microsoft SMTP Service
API Availability
API Availability
Pricing Information
Pricing not provided
Pricing Information
$89/month
Subscription pricing based on the number of monitored resources and retention period, billed monthly or annually.
Starter — from $89/month: core business, service and layer dashboards, metrics collection via exporters, email alerting.
Business — extended resource limits, logs and traces, contextual alert grouping, Jira / Zendesk / Zoho Desk integrations, longer data retention.
Enterprise — unlimited business units and subunits, on-premise deployment inside your own perimeter, SSO, custom integrations, SLA-backed 24/7 support and onboarding assistance.
Annual billing is discounted. Free trial available, no credit card required. On-premise licensing is quoted per environment — contact us for a tailored quote.
Starter — from $89/month: core business, service and layer dashboards, metrics collection via exporters, email alerting.
Business — extended resource limits, logs and traces, contextual alert grouping, Jira / Zendesk / Zoho Desk integrations, longer data retention.
Enterprise — unlimited business units and subunits, on-premise deployment inside your own perimeter, SSO, custom integrations, SLA-backed 24/7 support and onboarding assistance.
Annual billing is discounted. Free trial available, no credit card required. On-premise licensing is quoted per environment — contact us for a tailored quote.
Free Trial Offered?
Supported Platforms
SaaS
Supported Platforms
SaaS
On-Prem
Customer Service / Support
Standard Support
Web-Based Support
Customer Service / Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Training Options
Documentation Hub
Company Facts
Organization Name
Cisco
Date Founded
1984
Company Location
United States
Company Website
www.splunk.com/en_us/products/it-service-intelligence.html
Company Facts
Organization Name
INB Monitoring FZCO
Date Founded
2002
Company Location
United Arab Emirates
Company Website
inbmonitoring.com
Categories and Features
AIOps
Not specified
Anomaly Detection
Not specified
IT Alerting
Not specified
IT Service
Not specified
Log Monitoring
Not specified
Root Cause Analysis
Not specified
Categories and Features
IT Infrastructure Monitoring
Not specified
