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What is Splunk IT Service Intelligence?

Protect business service-level agreements by employing dashboards that facilitate the observation of service health, alert troubleshooting, and root cause analysis. Improve mean time to resolution (MTTR) with real-time event correlation, automated incident prioritization, and smooth integrations with IT service management (ITSM) and orchestration tools. Utilize sophisticated analytics, such as anomaly detection, adaptive thresholding, and predictive health scoring, to monitor key performance indicators (KPIs) and proactively prevent potential issues up to 30 minutes in advance. Monitor performance in relation to business operations through pre-built dashboards that not only illustrate service health but also create visual connections to their foundational infrastructure. Conduct side-by-side evaluations of various services while associating metrics over time to effectively identify root causes. Harness machine learning algorithms paired with historical service health data to accurately predict future incidents. Implement adaptive thresholding and anomaly detection methods that automatically adjust rules based on previously recorded behaviors, ensuring alerts remain pertinent and prompt. This ongoing monitoring and adjustment of thresholds can greatly enhance operational efficiency. Moreover, fostering a culture of continuous improvement will allow teams to respond swiftly to emerging challenges and drive better overall service delivery.

What is LotusEye?

LotusEye provides a cloud-based solution for detecting anomalies through AI, automatically learning typical behavior from numerical or sensor data uploaded in CSV format, while continuously generating anomaly scores to pinpoint irregularities that may indicate faults or unexpected events, all without requiring users to possess machine learning knowledge. The platform supports both wide-format CSV files, where each row represents sensor readings at distinct timestamps, and long-format CSV files that contain columns for timestamps, sensor names, and values. Users can easily upload their data using an intuitive drag-and-drop interface or through an API that facilitates automated processing on a predetermined schedule. After training an AI model with data from standard operations, users can submit test data to receive calculated anomaly scores and visualize the outcomes on dashboards equipped with time-series charts, threshold indicators, and filtering capabilities. This functionality aids teams in quickly recognizing unusual patterns and investigating potential issues, ultimately boosting operational efficiency. By transforming raw data into actionable insights, the platform empowers organizations to make informed decisions based on real-time analytics.

Media

Media

Integrations Supported

BlueCat Gateway
CloudFabrix
Cyberint Argos Platform
Evolven
Google Sheets
Microsoft Excel
SAP Store
Splunk User Behavior Analytics
The Galileo Suite

Integrations Supported

BlueCat Gateway
CloudFabrix
Cyberint Argos Platform
Evolven
Google Sheets
Microsoft Excel
SAP Store
Splunk User Behavior Analytics
The Galileo Suite

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$13 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Cisco

Date Founded

1984

Company Location

United States

Company Website

www.splunk.com/en_us/products/it-service-intelligence.html

Company Facts

Organization Name

LotusEye

Company Location

Japan

Company Website

lotuseye.co.jp/

Categories and Features

IT Alerting

Alert Noise Reduction
Alert Routing
Dynamic Notifications
Enriched Incident Context
Escalation Policies
Incident History Audit
Multi-User Alerting
Multiple Alert Types
On-Call Management
Rich HTML Email Notifications

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

Categories and Features

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