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What is Splunk IT Service Intelligence?

Protect business service-level agreements by employing dashboards that facilitate the observation of service health, alert troubleshooting, and root cause analysis. Improve mean time to resolution (MTTR) with real-time event correlation, automated incident prioritization, and smooth integrations with IT service management (ITSM) and orchestration tools. Utilize sophisticated analytics, such as anomaly detection, adaptive thresholding, and predictive health scoring, to monitor key performance indicators (KPIs) and proactively prevent potential issues up to 30 minutes in advance. Monitor performance in relation to business operations through pre-built dashboards that not only illustrate service health but also create visual connections to their foundational infrastructure. Conduct side-by-side evaluations of various services while associating metrics over time to effectively identify root causes. Harness machine learning algorithms paired with historical service health data to accurately predict future incidents. Implement adaptive thresholding and anomaly detection methods that automatically adjust rules based on previously recorded behaviors, ensuring alerts remain pertinent and prompt. This ongoing monitoring and adjustment of thresholds can greatly enhance operational efficiency. Moreover, fostering a culture of continuous improvement will allow teams to respond swiftly to emerging challenges and drive better overall service delivery.

What is OPUS?

OPUS stands out as a premier no-code AI platform designed specifically for the industrial sector, enabling users to effectively model both equipment and processes. By utilizing OPUS, organizations can access a wide array of benefits including insights for process optimization, predictive maintenance, reduced energy consumption, enhanced productivity, precise forecasting, greater asset reliability, diminished maintenance expenditures, improved planning capabilities, and valuable ESG reporting with carbon reduction insights. Teams can leverage this platform without needing any programming skills, allowing them to extract insights from their data and anticipate future scenarios effortlessly. Dive deeper into your asset's data like never before, revealing unforeseen correlations that may not have been immediately apparent. Conducting root cause analysis on specific components can help direct your efforts where they matter most, ensuring efficient use of resources. The automated AI predictive insights provided by OPUS enable strategic planning for interventions and empower you to make well-informed business decisions confidently. With the capability for rapid deployment and receiving AI model results in mere minutes after creation, organizations can harness the full potential of their existing operational data, leading to tangible returns on investment with the expertise of their current team of asset engineers, operators, and maintenance managers. Transform your entire facility, plant, or work site by tapping into the remarkable potential of automated AI and witness the significant improvements in operational efficiency and effectiveness. Seize the opportunity to elevate your industrial processes to new heights with OPUS.

Media

Media

Integrations Supported

AVEVA PI System
AWS App Mesh
Aspen HYSYS
Azure Industrial IoT
BlueCat Gateway
CloudFabrix
ControlST
Cyberint Argos Platform
Evolven
FactoryTalk Historian
Microsoft Entra ID
PowerLogic ION EEM
SAP Store
Siemens APM
Splunk User Behavior Analytics
The Galileo Suite

Integrations Supported

AVEVA PI System
AWS App Mesh
Aspen HYSYS
Azure Industrial IoT
BlueCat Gateway
CloudFabrix
ControlST
Cyberint Argos Platform
Evolven
FactoryTalk Historian
Microsoft Entra ID
PowerLogic ION EEM
SAP Store
Siemens APM
Splunk User Behavior Analytics
The Galileo Suite

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Cisco

Date Founded

1984

Company Location

United States

Company Website

www.splunk.com/en_us/products/it-service-intelligence.html

Company Facts

Organization Name

VROC

Date Founded

2016

Company Location

Australia

Company Website

vroc.ai/products/opus/

Categories and Features

IT Alerting

Alert Noise Reduction
Alert Routing
Dynamic Notifications
Enriched Incident Context
Escalation Policies
Incident History Audit
Multi-User Alerting
Multiple Alert Types
On-Call Management
Rich HTML Email Notifications

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

No-Code Development

AI-Assisted Development
Business Process Automation
Collaborative Development
Data Aggregation and Publishing
Deployment Management
Drag & Drop
Integrations Management
Iteration Management
Performance Monitoring
Requirements Management
Templates
Visual Modeling
Web / Mobile App Development
Workflow Management

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