Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • AdRem NetCrunch Reviews & Ratings
    165 Ratings
    Company Website
  • Uptime.com Reviews & Ratings
    479 Ratings
    Company Website
  • ManageEngine Log360 Reviews & Ratings
    196 Ratings
    Company Website
  • Grafana Cloud Reviews & Ratings
    861 Ratings
    Company Website
  • Statseeker Reviews & Ratings
    35 Ratings
    Company Website
  • Blumira Reviews & Ratings
    150 Ratings
    Company Website
  • Overmonitor Reviews & Ratings
    8 Ratings
    Company Website
  • Intelex Reviews & Ratings
    193 Ratings
    Company Website
  • SBS Quality Management Software Reviews & Ratings
    7 Ratings
    Company Website
  • ManageEngine EventLog Analyzer Reviews & Ratings
    211 Ratings
    Company Website

What is Splunk IT Service Intelligence?

Protect business service-level agreements by employing dashboards that facilitate the observation of service health, alert troubleshooting, and root cause analysis. Improve mean time to resolution (MTTR) with real-time event correlation, automated incident prioritization, and smooth integrations with IT service management (ITSM) and orchestration tools. Utilize sophisticated analytics, such as anomaly detection, adaptive thresholding, and predictive health scoring, to monitor key performance indicators (KPIs) and proactively prevent potential issues up to 30 minutes in advance. Monitor performance in relation to business operations through pre-built dashboards that not only illustrate service health but also create visual connections to their foundational infrastructure. Conduct side-by-side evaluations of various services while associating metrics over time to effectively identify root causes. Harness machine learning algorithms paired with historical service health data to accurately predict future incidents. Implement adaptive thresholding and anomaly detection methods that automatically adjust rules based on previously recorded behaviors, ensuring alerts remain pertinent and prompt. This ongoing monitoring and adjustment of thresholds can greatly enhance operational efficiency. Moreover, fostering a culture of continuous improvement will allow teams to respond swiftly to emerging challenges and drive better overall service delivery.

What is Shift Left?

Adopting the Shift Left strategy enables organizations to resolve incidents more swiftly during the initial phases of support. This method allows Level 1, Level 2, and field support technicians to manage frequent user and device issues directly through the ServiceNow incident interface. By removing the need for privileged access to systems like Active Directory, Microsoft Configuration Manager, LAPS, and MBAM, the rate of first-call resolutions can improve significantly. Instead of passing problems up the support chain, Shift Left provides help desk teams with essential tools to carry out tasks such as resetting passwords and unlocking user accounts right from the incident form. This functionality leads to a considerable rise in the volume of issues diagnosed and resolved on the first call. Additionally, technicians have the advantage of viewing past troubleshooting actions taken for a particular incident, which greatly minimizes the chances of duplicating efforts. Ultimately, this refined approach not only boosts the speed of issue resolution but also enhances the overall performance and productivity of support teams. As a result, organizations can achieve higher customer satisfaction and more effective resource allocation.

Media

Media

Integrations Supported

AXYVOR
BlueCat Gateway
CloudApper iPaaS
CloudFabrix
Evolven
SAP Store
Splunk User Behavior Analytics
The Galileo Suite

Integrations Supported

7-Zip
Active Directory
Microsoft Edge
ServiceNow

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars

Training Options

Not specified

Company Facts

Organization Name

Cisco

Date Founded

1984

Company Location

United States

Company Website

www.splunk.com/en_us/products/it-service-intelligence.html

Company Facts

Organization Name

Recast Software

Company Website

store.servicenow.com/sn_appstore_store.do#!/store/application/465cce152feb00102b88bac62799b621

Categories and Features

AIOps

Not specified

Anomaly Detection

Not specified

IT Alerting

Not specified

IT Service

Not specified

Log Monitoring

Not specified

Root Cause Analysis

Not specified

Categories and Features

IT Service

Not specified

Popular Alternatives

Popular Alternatives

Virima Reviews & Ratings

Virima

Virima Inc.