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What is Sprinklr Social?

Sprinklr Social is a powerful, AI-enhanced platform tailored for large enterprises, empowering teams to manage every aspect of their social media footprint across more than 30 diverse social and messaging platforms through one unified solution. This comprehensive tool integrates vital functionalities such as social listening, content publishing, audience engagement, campaign oversight, automation, sentiment tracking, analytics, and governance into a seamless workflow. Users benefit from a centralized content calendar, alongside capabilities for planning, creating, scheduling, and refining posts based on AI-driven suggestions related to optimal timing, hashtags, tone, and performance analytics. Furthermore, the platform enables teams to keep track of conversations, shifts in sentiment, and emerging trends in real-time across multiple networks, while also automating responses and managing incoming communications to ensure timely replies to customer inquiries and interactions. By unifying data, insights, and actionable strategies, Sprinklr enhances collaboration within social teams, ensuring adherence to brand standards through automated workflows and approvals, ultimately converting social interactions into valuable business results for marketing, sales, and other divisions. In an ever-changing digital environment, Sprinklr Social provides organizations with the essential tools needed to adapt, innovate, and excel in their social media approaches, thereby reinforcing their market presence and driving engagement. As brands continue to navigate the complexities of online interactions, Sprinklr remains a vital partner in their journey toward success.

What is Juphy?

The Social Inbox for Collaborative Teams brings together all customer notifications and support requests into one unified platform. By utilizing Juphy, you can effectively communicate with your team members, allowing for the fastest responses to customer inquiries through multiple communication channels. Eliminate the frustration of frequent logins and logouts! Real-time management of customer interactions greatly boosts the effectiveness of your support operations. With a simple click, you can quickly reply to messages, mentions, reviews, and comments via Juphy’s user-friendly dashboard. A significant reason for delays in customer support is poor internal communication, which can lead to an average increase of four hours in ticket resolution when relying on email. Improve teamwork on support tickets with collaborative tools like Slack. Create your support team, define roles and permissions, and engage in immediate discussions about incoming messages or tickets to optimize your workflows. This method not only accelerates response times but also nurtures a more unified team atmosphere, ultimately leading to enhanced customer satisfaction. Embracing such collaborative tools can transform the way your team interacts and addresses customer needs.

Media

Media

Integrations Supported

Adjust
Adobe Analytics
Adobe Experience Manager
Amazon Bedrock
Gemini Enterprise Agent Platform
Google Analytics
Instagram
Mailchimp
Microsoft 365
Oracle Cloud Infrastructure
Salesforce
Slack
Smarsh
Snowflake
Stripe
Tableau
Tealium Customer Data Hub
Twilio
WordPress
Zendesk

Integrations Supported

API Availability

API Availability

Pricing Information

Custom
Custom, quote-based pricing

Pricing Information

$39 per month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

24 Hour Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars

Company Facts

Organization Name

Sprinklr

Date Founded

2009

Company Location

United States

Company Website

www.sprinklr.com/products/social-media-management/

Company Facts

Organization Name

Juphy

Date Founded

2018

Company Location

Turkey

Company Website

www.juphy.com

Categories and Features

AI Review Management

Not specified

Employee Advocacy

Post Scheduling
Reporting / Analytics

Review Management

Not specified

Social Commerce

Not specified

Social Listening

Not specified

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Post Scheduling
Reporting/Analytics

Categories and Features

Social Media Management

Brand Tracking
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Reporting/Analytics
Social Media Monitoring

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