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Ratings and Reviews 0 Ratings
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What is Sprinklr?
Introducing a robust platform tailored for every facet of digital customer engagement, specifically crafted to break down barriers within organizations. Every day, countless top-tier companies around the world leverage Sprinklr to seamlessly oversee their marketing, advertising, research, customer support, and consumer interaction across an impressive 23 social media channels, 11 messaging apps, chat, SMS, and email. By moving away from fragmented solutions to a unified platform, organizations can realize numerous benefits, including improved collaboration between teams and channels, along with a holistic view of customers, context, and content to provide enhanced experiences. Furthermore, access to critical market, customer, and competitive insights empowers businesses to take prompt and informed actions. Achieve a precise, real-time grasp of vital brand metrics, such as awareness, product perception, customer loyalty, and overall user satisfaction, instead of depending on mere speculation regarding your brand's equity. This strategic transition not only enhances customer engagement but also nurtures stronger relationships rooted in data-driven decisions. Ultimately, embracing this integrated approach can lead to a more agile and responsive organization in an ever-evolving digital landscape.
What is Claimlane?
Claimlane provides a holistic approach to complaint management tailored for retailers. It fosters an effective system for resolving complaints that serves the interests of both customers and suppliers. Our goal is to turn negative interactions into positive outcomes, significantly boosting customer loyalty in the process. Recognizing that businesses aim to deliver outstanding customer service, even when difficulties arise, we strive to create memorable customer experiences that build lasting relationships and reinforce brand loyalty. Claimlane is dedicated to enabling companies to tackle complaints promptly while utilizing valuable insights to refine their products and positively impact the environment. Eliminate the stress of asking customers for accurate images, style specifics, or descriptions; our platform allows you to quickly access pertinent supplier guidelines related to any issue. You can efficiently track defective products and slow supplier responses while easily pinpointing problematic items. Moreover, we facilitate the quick resolution of claims concerning known defects or warranty challenges, ensuring both retailers and customers enjoy a seamless experience. This efficient method not only boosts operational productivity but also encourages ongoing enhancements in product offerings, ultimately benefiting all parties involved. By prioritizing both customer satisfaction and supplier efficiency, Claimlane sets a new standard in complaint management for the retail sector.
Integrations Supported
Aprimo
BL.INK
CELUM
ConfigPay
Facebook
InSync.ai
ItsAlive
Jive
Mailchimp
Marketo
Integrations Supported
Aprimo
BL.INK
CELUM
ConfigPay
Facebook
InSync.ai
ItsAlive
Jive
Mailchimp
Marketo
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$149 one-time payment
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Sprinklr
Date Founded
2009
Company Location
United States
Company Website
www.sprinklr.com
Company Facts
Organization Name
Claimlane
Company Location
Denmark
Company Website
www.claimlane.com
Categories and Features
Audience Intelligence
AI / Machine Learning
Audience Segmentation
Competitive Intelligence
Content Tracking
Data Visualization
Data-Driven Insights
Filters / Search
Image Recognition
Sentiment Analysis
Social Listening
Social Media Analytics
Trend Tracking
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Experience Management
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Social Media Advertising
Ad Buying
Ad Creation
Bulk Advertising
Campaign Management
Collaboration Tools
Comment / Reply Moderation
Digital Asset Management
Reporting / Analytics
Retargeting
Roles / Permissions
Social Media Analytics Tools
Campaign Analytics
Competitor Monitoring
Customizable Reports
Engagement Tracking
Influencer Tracking
Multi-Channel Data Collection
Social Media Management
Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring
Social Media Marketing
Analytics
Automated Publishing
Contact Management
Content Management
Conversion Tracking
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling
Categories and Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis