Ratings and Reviews 0 Ratings
Ratings and Reviews 0 Ratings
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What is Sprinklr?
Sprinklr is an enterprise-grade, AI-native Unified Customer Experience Management platform built to power modern customer engagement. It unifies marketing, social, customer service, and insights into a single system of record. Sprinklr analyzes billions of digital conversations to deliver real-time consumer, product, and market intelligence. AI copilots and intelligent agents automate engagement, routing, and insight generation across teams. The platform enables consistent, compliant brand experiences across more than 30 digital and social channels. Customer service teams use Sprinklr to deliver faster, more empathetic support through omnichannel workflows. Marketing teams orchestrate global campaigns while maximizing ROI with data-driven insights. Built-in workflows simplify automation, governance, and operational efficiency. Sprinklr integrates with enterprise systems to eliminate silos and unify data. Designed for large-scale organizations, it supports customization, security, and compliance requirements. Trusted by iconic global brands, Sprinklr is recognized by leading industry analysts. Overall, it helps enterprises elevate every customer interaction and scale exceptional experiences worldwide.
What is HyperOrbit?
HyperOrbit stands at the forefront of customer intelligence by creating autonomous AI agents aimed at enabling product, customer success, and marketing teams to swiftly act on insights regarding customers and competitors. The platform is equipped with two unique agents: the Voice of Customer Agent, which compiles feedback from a variety of sources, including support tickets, surveys, reviews, sales calls, and product usage, to prioritize development efforts based on their potential revenue implications, and the Competitive Intelligence Agent, which monitors competitors' pricing, positioning, and market tactics, linking this information to potential threats related to deals and customer attrition. Unlike conventional systems that rely on human interaction with dashboards, these agents are designed to be proactive, notifying teams, generating requirements, and autonomously updating playbooks as necessary. An essential feature of HyperOrbit’s innovation is the collaboration between these two agents, as insights from customer feedback and competitive data mutually enhance one another within a self-reinforcing ecosystem, uncovering valuable insights that might be missed by tools focused on a singular purpose. This interconnected methodology not only optimizes operations but also provides teams with actionable intelligence that can significantly influence strategic decision-making. By integrating these insights, HyperOrbit ensures that teams are not only reactive but also anticipatory in their approach to market changes and customer needs.
Media
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Integrations Supported
Adobe Customer Journey Analytics
AppsFlyer
Aprimo
Contentful
Discourse
Dynamics 365 Commerce
GIPHY
Google Drive
Intercom
Jira
Integrations Supported
Adobe Customer Journey Analytics
AppsFlyer
Aprimo
Contentful
Discourse
Dynamics 365 Commerce
GIPHY
Google Drive
Intercom
Jira
API Availability
Has API
API Availability
Has API
Pricing Information
Custom, Quote-based Pricing
Free Version
Free Trial Offered?
Pricing Information
Pricing not provided
Free Version
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Sprinklr
Date Founded
2009
Company Location
United States
Company Website
www.sprinklr.com
Company Facts
Organization Name
HyperOrbit Labs
Date Founded
2026
Company Location
Singapore
Company Website
www.hyperorbit.ai
Categories and Features
Audience Intelligence
AI / Machine Learning
Audience Segmentation
Competitive Intelligence
Content Tracking
Data Visualization
Data-Driven Insights
Filters / Search
Image Recognition
Sentiment Analysis
Social Listening
Social Media Analytics
Trend Tracking
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Experience Management
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Social Media Advertising
Ad Buying
Ad Creation
Bulk Advertising
Campaign Management
Collaboration Tools
Comment / Reply Moderation
Digital Asset Management
Reporting / Analytics
Retargeting
Roles / Permissions
Social Media Analytics Tools
Campaign Analytics
Competitor Monitoring
Customizable Reports
Engagement Tracking
Influencer Tracking
Multi-Channel Data Collection
Social Media Management
Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring
Social Media Marketing
Analytics
Automated Publishing
Contact Management
Content Management
Conversion Tracking
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling
Categories and Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis