Sprout Social
4.4 out of 5 starsRatings and Reviews 11 Ratings
Ratings and Reviews 0 Ratings
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What is Sprout Social?
Cultivate and strengthen meaningful relationships on social media by effectively engaging with your audience and measuring results through a comprehensive platform tailored for connection-building. Sprout Social excels in crucial areas such as user experience, customer support, satisfaction ratings, return on investment, and ease of adoption. Discover the most thorough and integrated approach to social media management designed for growth and scalability. Analyze trends and actionable insights derived from social interactions to refine your marketing and branding efforts. Work collaboratively as a team to plan, organize, schedule, and distribute content effortlessly across multiple social platforms. Improve your social monitoring capabilities and enhance responsiveness with a centralized inbox that keeps all interactions in one place. Utilize detailed social analytics and dashboards to support informed strategic planning throughout your organization. Authentic connections between real people and genuine brands foster relationships that truly matter. Users consistently highlight their motivations for choosing Sprout's cutting-edge social media management tools and services, and the platform's dedication to excellence is evident through the success stories shared by its diverse clientele. Furthermore, this commitment to client success positions Sprout Social as a leader in the industry, making it an invaluable asset for businesses looking to thrive online.
What is Sprinklr Insights?
Sprinklr Insights is a cutting-edge consumer intelligence platform powered by AI that provides businesses with real-time insights into consumers, competitors, and the market across more than 30 channels, all while filtering out the extraneous noise. This platform integrates essential listening and intelligence functionalities such as social monitoring, brand tracking, Voice of the Customer, crisis management, and competitive analysis into one cohesive system, transforming scattered dialogues from social media, digital platforms, news outlets, and review sites into clear, actionable insights. With over ten years of specialized AI development for analyzing unstructured data, Sprinklr Insights empowers brands to gain a deeper understanding of their audiences, safeguard their reputation, and make informed, data-driven decisions.
Key Features
Comprehensive Channel Integration: Offers access to over 30 social and digital platforms, 400,000 media sources, and more than a billion websites and review sites, along with the capability to incorporate owned data, providing a holistic view of customer feedback.
Market Conversation Monitoring: Enables users to track discussions across diverse channels, featuring insights from 400K+ media sources and 1B+ websites, ensuring a complete perspective on market dynamics.
Reputation Management and Brand Tracking: Allows businesses to monitor mentions, key performance indicators, sentiment, and trends, while assessing brand perception relative to competitors.
Customer Feedback Insights: Gathers opinions on products and services, identifies emerging trends, recognizes essential consumer needs, and efficiently manages online reputation.
Crisis Management and PR Monitoring: Identifies potential reputation risks early, delivers real-time notifications, and directs insights to relevant teams for swift action.
Emotion and Sentiment Detection: Utilizes AI to analyze sentiment and emotions across text, audio, video, and images, providing over 90% accuracy in contextual insights.
Competitor Performance Analysis: Evaluates engagement, sentiment, and performance metrics against rival brands, giving companies a strategic advantage in their market positioning.
Integrations Supported
Facebook
Google Analytics
Instagram
Pinterest
Salesforce
TikTok
Tumblr
X (Twitter)
YouTube
Employee Advocacy by Sprout Social
Integrations Supported
Facebook
Google Analytics
Instagram
Pinterest
Salesforce
TikTok
Tumblr
X (Twitter)
YouTube
API Availability
API Availability
Has API
Pricing Information
$199/seat/month
Free Trial Offered?
Pricing Information
Custom quote-based pricing
Supported Platforms
SaaS
Android
iPhone
iPad
Supported Platforms
SaaS
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
Company Facts
Organization Name
Sprout Social
Date Founded
2010
Company Location
United States
Company Website
www.sproutsocial.com
Company Facts
Organization Name
Sprinklr
Date Founded
2009
Company Location
United States
Company Website
www.sprinklr.com/products/consumer-intelligence/
Categories and Features
AI Influencer Marketing
Not specified
AI Review Management
Not specified
AI Social Media Management
Not specified
AI Social Media Post Generators
Not specified
Brand Monitoring
Not specified
Employee Advocacy
Not specified
Influencer Marketing
Not specified
Reputation Management
Campaign Management
Response Management
Review Monitoring
Social Media Metrics
Social Media Monitoring
Sentiment Analysis
Not specified
Social Listening
Not specified
Social Media AI Agents
Not specified
Social Media Analytics Tools
Not specified
Social Media Management
Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring
Social Media Marketing
Analytics
Automated Publishing
Contact Management
Content Management
Conversion Tracking
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling
Social Media Monitoring
Competitive Analysis
Customer Engagement
Dashboard
Influencer Tracking
Sentiment Analysis
Trend Tracking
Social Media Schedulers
Not specified
Social Networking
Not specified
Categories and Features
AI Review Management
Not specified
Brand Intelligence
Not specified
Brand Management
Not specified
Media Monitoring
Alerts / Notifications
Dashboards / Reporting
Social Media Monitoring
Reputation Management
Sentiment Analysis
Social Media Monitoring
Social Listening
Not specified