Splashtop Remote Support
4.8 out of 5 starsRatings and Reviews 0 Ratings
Ratings and Reviews 4 Ratings
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SpyAnywhere Cloud acts as a vital supplement to SpyAgent, providing users with the capability to view activity logs and reports from anywhere via a web browser by simply logging into a secure online account. Beyond just monitoring, it includes features such as the remote adjustment of settings and the option to uninstall the software from afar. Users can observe their monitored computer's desktop in real-time, witness activities as they occur, and get instant notifications if any inappropriate actions are identified. The platform allows for the live tracking of keystrokes, webcam access, and keeps updated logs of activities. Additionally, graphical reports effectively showcase the most common actions taken by users, and email alerts can notify you of any suspicious behaviors. The convenience of being able to uninstall SpyAgent remotely empowers users to keep their monitoring tools under control without needing direct access to the device being observed. This comprehensive system ensures that users can maintain oversight and adapt their monitoring strategies as necessary.
What is Splashtop Remote Support?
Splashtop Remote Support is a comprehensive remote support, remote access, and endpoint management platform designed to help IT teams securely troubleshoot, monitor, manage, and support computers and mobile devices across distributed environments. The platform provides both attended and unattended remote access capabilities for Windows, Mac, Linux, iOS, and Android devices, allowing technicians to connect quickly through session codes or managed endpoint access. Splashtop enables IT professionals to remotely control devices, perform troubleshooting, elevate sessions to administrator privileges, reboot and reconnect systems, access background management tools, and collaborate with multiple technicians during support sessions. The platform includes built-in communication tools such as in-session chat and voice calls that improve interaction between technicians and end users during remote support workflows. Splashtop also integrates with major PSA ticketing and IT service management platforms including Zendesk, Freshservice, Freshdesk, Jira, Spiceworks, and Microsoft Teams, helping organizations streamline ticket handling, workflow automation, and support operations. In addition to remote support, the platform offers Autonomous Endpoint Management features that allow businesses to automate patch management, deploy software updates, monitor device health, manage vulnerabilities, track hardware and software inventory, and enforce centralized endpoint policies across distributed systems. Splashtop places strong emphasis on security through end-to-end encryption, two-factor authentication, endpoint MFA, IP whitelisting, session audit logging, cloud recording, secure cloud and on-premises hosting, and compliance with standards such as SOC 2, SOC 3, ISO/IEC 27001, and GDPR.
Integrations Supported
Acronis Cyber Protect
Active Directory
Addigy
Atera
Autotask PSA
Datto SIRIS
Freshdesk
Freshservice
IBM MaaS360
Jira
API Availability
API Availability
Pricing Information
$19.95 one-time payment
Free Version
Pricing Information
$40/month for 25 computers
Splashtop Remote Support Premium starts at $40/month for 25 computers with unlimited technicians and secondary remote access users. Additional plans available up to 5,000+ computers as low as $0.10 per computer per month. Most plans billed annually. NEW option to pay monthly.
Free Trial Offered?
Supported Platforms
SaaS
Windows
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Documentation Hub
Training Options
Documentation Hub
Webinars
Online Training
Company Facts
Organization Name
Spytech
Date Founded
1998
Company Website
www.spytech-web.com/spyanywhere.shtml
Company Facts
Organization Name
Splashtop
Date Founded
2006
Company Location
United States
Company Website
www.splashtop.com/products/remote-support
Categories and Features
RMM
Not specified
Categories and Features
Endpoint Protection
Activity Log
Antivirus
Application Security
Device Management
Web Threat Management
MSP
Patch Management
Remote Access
Remote Systems Monitoring
Scheduling
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
RMM
Deployment Management
For MSPs
IT Asset Management
Mobile Access
Real-time Alerts